Dawn Roberts Email & Phone Number

Prestatyn, Gb

North Wales

In her current position as Principal Trainer, Head Coach and Consultant of Outperform Training & Coaching, Dawn has designed & delivered hundreds of sales & service training courses to companies across the UK.Dawn acts as a Consultant and designs anc delivers bespoke sales and customer service training programmes for small, medium and large business enterprises throughout the UK.The award winning MD of Outperform Training & Coaching is an inspiring and motivating speaker & trainer who is regularly retained as the primary sales and service training expert for numerous TV, radio, press & business events.Outperform Training & Coaching have an outstanding reputation for delivering sales & service training courses and coaching that achieves business & sales growth objectives by producing a measurable increase in sales performance & customer loyalty.If you are looking to improve your internal (people) or external (customer) culture, improve sales & customer loyalty & provide your people with the tools and expertise to attract, convert and keep customers, then we're your people! Call us on 01745 853 237 E-Mail: dawn@outperformservices.co.ukWeb: www.outperformtrainingandcoaching.co.uk

Prior to becoming the MD & sales training coach at Outperform Training & Coaching, Dawn worked in close partnership with BUPA’s Senior Management Team to identify learning & development priorities in line with business objectives. She led & managed a team of UK sales coaches & trainers responsible for designing, delivering, implementing & measuring appropriate sales & service training courses & training solutions in order to meet those objectives. The end result included managing by escalation all UK Sales, sales training, sales coaching & sales trainers from new employees.As the lead sales training coach tasked with the development of bespoke sales training courses, Dawn was tasked to work in close partnership with BUPA’s senior management team to identify learning & development priorities in line with business, departmental & individual objectives. The project brief incorporated a requirement to lead & manage a team of UK Service Trainers, sales coaching & sales trainers responsible for designing, delivering, implementing & managing the project.This sales training & sales coaching project required stringent accountability & a strict adherence to key performance indicators including,…- Management of performance, conduct & attendance of all UK Service new employees, ensuring customer service that meets standards- Ensured that each UK Service employee was fully ‘skill competent’ - Reviewed the objectives & competencies for all team members on a monthly basis- Ensured the sales training team achieved & exceeded agreed objectivesShe has adopted this successful business model into her day to day service delivery as the MD, coach, & sales training courses at Outperform Training & Coaching.As the Outperform Training & Coaching MD Dawn ensures that all of our sales coaching & sales training programs have measured outcomes linked to business objectives, or to the departmental or individual key performance indicators.

Before becoming Managing Director at Outperform Training & Coaching Dawn held various roles at BUPA Healthcare including - Service Advisor- Sales Consultant - Sales Training - Line Manager - Contact Centre ManagerThese roles required expertise in the following areas…- Management of sales training, sales coaching, sales trainers, sales training courses & performance, conduct & attendance of a team of 12 sales trainers- As lead coach ensured the team & any projects or tasks undertaken were & remained compliant with FSA, FOS, GISC & other relevant regulatory or statutory bodies- Coached & mentored staff to support them in identifying their own learning & development needs, & delivered detailed personal development plans- Recognised & provided sales coaching & sales training support for team members with their home & work life balance, enabling appropriate support, guidance & information from other internal support mechanisms- Proactively identified & supported enhanced training solutions & practices by challenging existing methods & through the delivery of sales training courses & regular liaison with the Senior Management Team- Supported the recruitment & assessment of UK Service sales coaching & sales trainers as and where appropriate & worked proactively to ensure that experience levels & retention in the team remained high- Managed and supported sales training & team members through all environmental, behavioural & business change cycles/scenarios, coaching them to ensure they maintained a positive approach & remained role models for the business- Inspired the team with a positive proactive attitude by being a role model & coach for the business & developing productive team working Contact Dawn the MD & coach for your sales training courses at Outperform Training & Coaching today.T: 01745 853237 E-Mail: dawn@outperformservices.co.ukWeb: www.outperformtrainingandcoaching.co.uk

Train The Trainer

Gcses

Diploma (Distinction), Nlp Coaching