Kristen Dawn Seefus Email & Phone Number

Bellevue, NE, US

Omaha, Nebraska, United States

*Manage team of Consumer Collection Counselors and Deceased Estate Collection Counselors in their day to day standard work, staff development and improvement activities.*Lead daily management and process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals.*Organize and supervise activities of.

Omaha, NE

*Promoted to support and champion a culture of innovation, creativity and resolution to continually enhance our processes, systems, borrowers’ experience, and the environment for our team members.*Core member of the COVID-19 Relief Hotline to assist borrowers with determining and enrolling in the appropriate relief program. *Handle Assist Line calls to.

Papillion, NE

*Promoted to manage 22+ employees & supervisor, launched 5th call center in San Antonio. *Responsible for launching the Mortgage Department's expanded hours, including creating the schedules based on call capacity analysis, organized technology needed, and worked through the concept of backup coverage to ensure operational soundness during the extended.

*Developed the Mortgage Servicing Call Center and Research Team across three site locations to ensure phone coverage for all time zones. *Created and implemented key performance indicators, scorecards, QA monitoring forms, and departmental procedures. *Achieved and consistently maintained less than 3% overall abandon rate for calls and 24-hour turnaround.

Senior Real Estate Counselor: *Promoted to Senior to provide excellent communication, listening, research, and negotiation skills to resolve complex and advanced (90+ day) delinquent mortgages.*In depth collection activities to minimize foreclosures: skip tracing, evaluating credit reports, and collecting financial packets for Loss Mitigation Department..

*Promoted to Executive Assistant to VP Building Services/Facilities for building the First National Bank Tower. Responsible for maintaining inventory for all FNBO artwork. Organized publicity events for FNBO executives, local business partners and government officials. *Promoted to Mortgage Collector: Responsible for all aspects of 90+ days delinquent.

Omaha, NE

* Intake & prioritize call requests regarding office equipment failure and accurately evaluate situations to mobilize technicians for repairs.*Designed new call work order system to provide rapid response to emergency situations from 24 hours to 4 business hours. *Train, mentor and supervise new staff. Create daily, weekly and monthly reports for.

Omaha, NE

*Various clerical positions. Repeatedly recognized for top performance through five fast-track promotions and selection for high-priority initiatives. * Ad Hoc Committee leader for automating over 500 forms to reduce employee workload of over 2 hours per day per employee. * Demonstrated an ability to learn quickly and master complex concepts flawlessly.

Bachelor Of Science - Bs, Business Administration And Management, General, 4.0

Activities and Societies: Accomplished my goal of graduating with a 4.0 GPA!!!!

Associate Of Science - As, 3.746

Activities and Societies: Graduated with Honors May 11, 2018. General Studies (GSAAS) and two career certificates: Customer Service.

General

Activities and Societies: JROTC