Dawn Tweedley Email & Phone Number

Wrexham, Wales, United Kingdom

Responsible for creating, developing and delivering both the social media strategy and the internal communications strategy, in line with key business objectives.Responsibilities include: • Owning the social media policy• Overseeing the creation, scheduling and management of all social media content• The development of company relationships• Social media listening• Analytics and reporting• In-house social media training• Overseeing the creation, scheduling and management of all internal comms content• Managing and maintaining company intranet

Wrexham

Working as part of the Marketing Team, to deliver on the businesses content strategy, marketing objectives and to help drive social media presence. Current responsibilities include: - Building an annual social media strategy based on company goals- Creating and developing content- Live Community Management, servicing and event reporting- Social media account and platform management- Social media platform and campaign audit, and analysis to gather insights- Creating and delivering social media learning ad development plans

Chester, United Kingdom

Working within the Brand Department alongside the Social Media Analyst and Marketing teams, to deliver on the organisation’s social media strategy and marketing objectives. The role includes working as part of a hub and spoke team, to expand the organisation’s social media presence through the creation of engaging content.Responsibilities include:• Support to the development of the organisation’s social media content, providing expertise and guidance into marketing and communication plans.• Dedicated management of a social media community, such as Facebook, Twitter, Instagram, LinkedIn & YouTube, additionally providing support to the Social Media Servicing team.• Liaising with the Social Media Analyst in conjunction with marketing and communications team, to shape content plans, based on social media insights.• Support to the Social Media Analyst to detect, manage and escalate a social media crisis during and outside of core business hours.

Chester

- Leading a team of 8 Social Media Servicing Experts and 24 Social Media and Resolution Team members. - A point of contact for various departments such as Credit, Fraud, Customer Assistance, Debt Solutions, Marketing and Contact Centre. - Liaising with the Social Media Analysts and Community Brand Managers to ensure the team’s social content is in line with the company’s brand.- Workflow management and to evaluate complaint data to help analyse any hot issues or trends, to stem complaint volume, helping both the team and customers.

Chester

- Managing and coordinating interactions through Social Media platforms such as Facebook and Twitter. - profile analysis and reflecting the companies brand through posts and Tweets. - Complaints management, working multiple channels such as live chat, email and contact centre escalations, working towards resolve targets and SLA's set by the FCA.- Digital Wallet customer service, including Apple Pay and Android Pay.

Chester, United Kingdom

Resolving customers banking queries, triaging work flow and assisting education groups.

North West England

Lead vocalist in a professional five piece function band based in the North West of England. Playing a selection of music for corporate events, weddings and venues.