Dawn Ulepich Email & Phone Number

Bolingbrook, IL, US

Bolingbrook, IL

As a member of the Parksite Solid Surfaces Sales Team, it is my mission is to put all of Parksite's considerable strengths to work for our customers. I help grow small and mid size fabricating businesses with the top brands in Solid Surface, DuPont Corian and DuPont Zodiaq along with our carefully selected Natural Stone collection. Paired with quality.

Bolingbrook, IL

• Spears Manufacturing, Bolingbrook, IL. Manufacturer and distributor of plumbing and irrigation supplies with a nationwide network of facilities.
• Ensured customer satisfaction by monitoring staff of 8 to ensure compliance with company policies.
• Took part in the interviewing, hiring, training and evaluation process.
• Took escalated calls, in order to ensure issue resolution and customer satisfaction.
• Participated in various projects as assigned as well as Performed all other duties as directed by manager.
• AS400 system experience.

Plainfield, IL

• USA Docufinish, Plainfield, IL. Exclusive to the trade flexographic printing, affixing, finishing, and screen printing of apparel.
• Responsible for daily active management of 30- 50 employees.
• Took part in the interviewing, hiring, training and evaluation process of all employees.
• Promoted a shared, empowered and enthusiastic commitment to customer service at all levels as the key to improving customer satisfaction and driving sales.
• Scheduled production of 7 manufacturing / production lines.
• Introduced Six Sigma principles to track and improve production. Increased production an average 30% across multiple press and production lines.

Greater Chicago Area

• Telocity, Cupertino CA. Provider of Broadband Internet Services.
• Consistently ranked as a top sales performer,
• Recognized and awarded by management for exceeding internal and external customer satisfaction benchmarks.
• Recognized as customer complaint resolution specialist.
• Acted as back-up supervisor and trainer for staff of 12 virtual representatives.

Franklin Park, IL (now Schaumburg)

• Kilsby Roberts, Franklin Park IL, Nationwide Distributor of Steel Tubing Products.
• Acted as both an inside and outside sales representative. One of the first females to be promoted outside sales.
• Managed and grew assigned accounts,
• Specialized in up-selling value added machining, coating and plating solutions.
• Sourced and tracked orders with mills and value added partners.
• Created and conducted time management and effective meeting programs for Midwest region.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Project Management, Information Technology, Related Disciplines

Business Analysis Fundamentals, ITIL Foundations, Lean Six Sigma Green Belt, Microsoft office Excel 2010 Level 2, Microsoft Office Excel.

Business / Business Law

Online Adult Ed., Society, Science, Survival

Online Adult Interest / Clep, Chemistry

Online study, basics of molecular structures and measurements.