I have totally 5 years and 4 months in the field of Customer Service. Customer satisfaction is the main objective on our work towards Customer Service. It requires proper interaction with the customer, assisting them with the exact need and by providing a brief clarification about the issue they have. It really determines the quality of customer service delivered to the customer. I have been promoted us a Quality Analyst, thereby focussing on delivering quality service to the customers as well as with the customer service standards laid down by the clients.
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Senior AssociateFoodhub Nov 2023 - PresentChennai, Tamil Nadu, IndiaMy roles and responsibilities are to provide appropriate resolutions for all the queries raised by customers or clients. I am supposed to call the clients directly if they are reachable to get the details for assisting customers thereby helping the customers in all situations and provide an excellent customer experience.
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Quality SpecialistConneqt Business Solutions Limited Oct 2022 - Oct 2023Chennai, Tamil Nadu, India -
Quality AnalystConneqt Business Solutions Limited Jan 2018 - Jun 2021Chennai, Tamil Nadu, IndiaQuality Analyst - Worked as a Quality Analyst and it is my responsibility to carefully monitor and audit the chats to maintain the quality of the customer service provided. It also requires a Quality improvement strategy that should be maintained on a regular basis to achieve client targets.
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Credentialing SpecialistHcl Bserv Limited Apr 2017 - Jan 2018Chennai, Tamil Nadu, IndiaCredentialing United States Medical Providers using authorised sources for a non profit Organization. Really a great and important work one needs in Health care for both providers and the patients.
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Digital SpecialistSutherland Global Service Limited Sep 2015 - Feb 2017Chennai, Tamil Nadu, IndiaIt is my responsibility to provide frontline customer service for all the customers and assist them in adherence to the customer service standards of the company. We should also help with the online troubleshooting steps for all the UK customers to help with the effective functioning of all Amazon Digital Services Offered
Dawood Ibrahim Education Details
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University College Of Engineering, RamanathapuramA -
Al Hudha Matriculation And Higher Secondary SchoolA
Frequently Asked Questions about Dawood Ibrahim
What company does Dawood Ibrahim work for?
Dawood Ibrahim works for Foodhub
What is Dawood Ibrahim's role at the current company?
Dawood Ibrahim's current role is Senior Associate at Foodhub.
What schools did Dawood Ibrahim attend?
Dawood Ibrahim attended University College Of Engineering, Ramanathapuram, Al Hudha Matriculation And Higher Secondary School.
Who are Dawood Ibrahim's colleagues?
Dawood Ibrahim's colleagues are Abinav Srinivas, Manikandan Thirunavukkarasu, Pavithra Vasudevan, Mir Mohammad Mukthar, Abishek Ganesh, Dinesh Sundaramoorthy, Ponsangkar M.
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