Service Desk Technician in support of the Office of Naval Research Arlington, VA● Provide technical support to end-users for PC and server applications and hardware issues● Recreate simulated user problems to resolve independent user difficulties● Provided first point of contact support to end users with professionalism, timeliness, and accuracy● Monitoring the status and progress towards resolution and assigned Incidents and Work Order in the Remedy platform ● Answered user inquiries regarding computer, email, phone connectivity, software or hardware inquires to resolution or escalation● Set up user accounts, process move, transfer and user change forms