Dawson Brookes Email & Phone Number

Atlanta, Ga

As a Software Engineering Intern at Nau Bank App, I am thrilled to be part of a dynamic team that is at the forefront of innovation in the financial technology industry. This internship program has provided me with a unique opportunity to collaborate on challenging projects, work alongside experienced professionals, and develop valuable skills in software engineering and data science.

Springboard School of Data’s Data Analytics Career TrackDescription: 400+ hours of hands-on course material, with 1:1 industry expertmentor oversight, and completion of 2 in-depth capstone projects. Mastered skillsin analyzing business problems, data analysis, presenting business insights todifferent stakeholders, SQL, Python and data visualization.Global Terrorism Threat Case Study and presentation – Springboard Conducted a thorough analysis of global terrorism using data visualization tools such as PowerBI and Python, resulting in key insights about the alarming growth of terrorism over the past 50 years.Cleaned and processed data using Power Query and Python to derive insights on the countries most affected by terror attacks, the prime targets of these attacks, the methods used, and the devastating impact of terrorism on human life.Presented a well-crafted story and visually stunning dashboards in PowerBI to stakeholders, effectively communicating the findings of the data analysis and strategic recommendations to address the issue of terrorism in a prompt and effective manner.American Energy Market Regulation Case Study (AEMR) Case Study – Springboard Conducted data analysis on the AEMR dataset using SQL to find patterns and trends in energy outages.Created SQL queries to count the number of outage events, find the frequency of different outage types, and calculate the average outage duration.Visualized the results of the data analysis using Tableau to create a compelling story about energy stability and market outages.Communicated insights and recommendations to the AEMR management team based on the findings of the data analysis.

Alpharetta, Georgia, United States

Achieved a remarkable 10% year-over-year growth in revenue and a 15% reduction in overall expenses by using data-driven insights to develop effective sales, marketing and cost saving strategies.Generated over $9M in net profit, a 20% increase compared to the previous year, by fostering strong relationships with Collision Repair Centers and business partners and aligning organizational goals with their priorities.Achieved an 82% employee retention rate by supplying comprehensive support for employee development, workflow coordination, and follow-through on strategic initiatives.Successfully achieved a 91% customer satisfaction rate year over year by utilizing customer research data to inform training and collaboration efforts across departments, resulting in exceptional customer experiences."Developed and implemented effective scheduling strategies that boosted employee morale and led to promotions for 42+ team members. By using insights gained from analyzing transaction data, the team was empowered to deliver exceptional work and achieve outstanding results.Provided exceptional client management with effective communication skills and responsive follow-through, advocating for customer issues and prioritizing 25+ daily issues of varying severity. Successfully managed resolutions within acceptable service levels.Collaborated with a cross-functional team of developers and designers to revamp the rental software platform, resulting in a 35% reduction of transaction processing time and a 20% increase in customer satisfaction ratings.

Certificate, Data Analytics

400+ hours of hands-on course material, with 1:1 industry expert mentor oversight, and completion of 2 in-depth capstone projects..

Bachelor Of Science, Telecommunications Engineering Technology

Activities and Societies: National Society of Black Engineers- NSBEMy degree in Telecommunications Engineering Technology, focused.