• Accountable for overall project management for assigned projects using appropriate project planning tools. Communicates milestones, critical path activities and assigns internal and external responsibilities to ensure the project achieves all deliverables per the customer requirements and agreed upon timeline.• Establishes consistent customer contact for clinical packaging activities and relationship management with the Customer Project Teams.• Provides support to Business Development and regarding updates to new quotations.• Assess clinical protocols, study specifications, contracts, and other documentation to ensure clients receive the best service and experience.• Provides clients with the highest level of professionalism, quality of work, communication/responsiveness, and status of deliverables.• Understands the setup required behind of clinical trials and the movement of supplies.• Knowledge of and adherence to all GMP and SOP policies, procedures, rules and regulations as applicable to assigned clinical projects.• Review and approve internal customer-based specifications for packaging components and processes.• Provides suggestions for packaging solutions in the areas of design and specification management.• Reviews Quotes to ensure scope is appropriate. Initiates change orders where necessary. • Participated in cross-functional improvement and strategic initiatives.

• Develops and maintains solid professional relationships with vendors, negotiates for cost-effective services, and support them with operational processes.• Researches and quotes transportation costs.• Collaborates with Business Development to confirm accurate and complete on-boarding of new clients and lanes through required notifications, reporting, accessorial agreements and invoicing.• Ensures carrier performance and event compliance according to Mode standards.• Identifies and prioritize problems, and make suggestions to correct the situation.• Develops and execute timely resolutions to transit delays; notify clients of any issues with their shipments, and educate them on industry and/or regulatory changes.• Ensures complete, accurate and timely client order acceptance/entry into the Mode Transportation system via EDI, web tender, email, fax, phone, or other applicable form of communication.• Works collaboratively with team members to determine most cost-effective recovery plan for missed pick-ups and deliveries.• Identifies accessorial charge patterns; consult with clients to develop processes to reduce charges.• Determines which accessorial charges can be billed and effectively communicate charges to clients/vendors within 24 hrs. of occurrence.• Assists Sales and Accounting departments on invoicing discrepancies.

I previously worked for The Grand Hotel in Cape May, NJ. Operations included but were not limited to the following:-Greeting guests upon arrival and check-in-Assisting guests with quick and simple check-outs-Proficiently use Maestro for the daily operations of the hotel -Proficient use of multiple phone lines-Assisting guests with booking reservations-Assisting guests with gift shop purchases-Providing guests with knowledge and information regarding amenities and services of Cape May-Communicating with the Housekeeping and Maintenance Departments to correct or adjust any hotel concerns