Dawson Tang Email & Phone Number

Hong Kong

Hong Kong, Hk

Hong Kong, Hk

• IT Strategy and Governance: Oversaw internal IT strategy, technology deployment, operations, and governance, ensuring alignment and compliance with Group requirements and strategies.• Risk and Security Management: Represented internal IT to identify and manage business and IT security gaps, risks, and challenges. Developed contingency plans to ensure effective resolution for internal departments and external certification bodies.• IT Strategy Definition: Defined the company’s IT strategies to fully cover IT infrastructure, applications, cybersecurity, data management, and more. Supported ongoing business development and ensured compliance with Group IT strategy and policy.• Business Case Development: Developed business cases and implementation plans for IT initiatives, managing implementation to meet on-time and budgetary requirements.• Operational Efficiency: Established a robust and cost-effective IT operation and support model, leveraging resources within the company and the Group.• Project Management: Planned and managed the rollout of IT infrastructure projects, ensuring ongoing operations and support for international locations.• Disaster Recovery: Owned the IT disaster recovery plan to ensure business continuity under various circumstances.

Mumbai , Maharashtra, In

• IT and Networking Setup: Oversaw IT and networking setup for the bank, ensuring compliance with bank, international, and local regulatory IT security standards.• Strategic Project Management: Key member of the strategy and implementation team, managing critical technology projects.• Business Development Initiatives: Fostered new initiatives to enable further business development opportunities and strengthen support service performance of existing banking applications.• Security Reviews: Conducted regular security reviews for the HK office, covering hardening, maintenance, and firewall areas.• Regulatory Compliance: Managed various IT-related regulatory assessments and inspections to uphold the bank’s compliance performance against IT security audit standards.• Vendor Management: Evaluated and negotiated with vendors for hardware and telecom resources acquisition, managing cost reduction track records.• Project Implementation: Planned and ensured successful IT application project implementations with business and IT stakeholders in India and HK.• Project Management: Participated in project management covering design, testing, and implementation phases, ensuring on-time delivery as per project specifications.• Telecom Management: Managed and maintained telecom links, requisitioning new telecommunication infrastructure to meet organizational requirements.• Branch IT Setup: Oversaw IT and networking setup for new office branches.• IT Security Compliance: Ensured IT security installation environment compliance with HKMA policy requirements.

Dubai, Ae

• Executive Reporting: Directly reported to MultiBank Group’s Chairman and CEO.• Technology Evaluation and Advisory: Reviewed and evaluated the Group’s technology issues, providing comprehensive analysis and advisory on continuous improvement and enhancement.• Budget Management: Oversaw IT project budget estimation processes to avoid unnecessary budget items.• Research and Development: Conducted research to improve the company’s technology performance.• User Requirement Analysis: Collaborated with internal departments to understand users’ technology requirements, providing effective recommendations and solutions.• Policy Development: Developed internal policies and procedures to ensure quality control of all technology-related matters and foreseeable risks.• CRM System Enhancement: Reviewed and enhanced the CRM system to strengthen client data management.• Website Enhancement: Enhanced global and corporate websites to increase site traffic performance.• Competitive Advantage Identification: Identified competitive advantages for the company with reference to technology trends.

Hong Kong, Hong Kong, Hk

• Leadership & Management:Head of IT at Grand Strong Holdings Limited and its subsidiaries, Compass Offices and Encore Professional Services.Managed C-Level and executive stakeholders, overseeing IT alignment and business direction across 40+ global locations.Directed multicultural teams to deliver complex projects within challenging timeframes.Led, coached, and managed the IT team in design, planning, budgeting, procurement, and stakeholder liaison, adhering to ITIL and PMP standards.Managed a 24/7 help desk in compliance with ITIL standards.• Project Management:Led the relocation of a data center with 100+ server racks and 200+ client infrastructures.Managed the relocation of clients and their infrastructures across business centers.Directed infrastructure architectural designs, aligning with management, deployment, and support requirements.Designed and planned the technology and product roadmap for the organization.• Vendor & Partner Management:Oversaw global vendors and partners, ensuring compliance, standards adherence, and cost control.Process Transformation:Transformed business requirements into process specifications, overseeing activities from creation to improvement and managing request prioritization.Defined policies and standards for process solutions, ensuring compliance with quality gates entry and exit criteria.Analyzed workflows to identify opportunities for problem-solving and service improvement.Assessed process designs and identified continuous improvement opportunities.• Operational Excellence:Identified business needs and implemented approaches to increase efficiency.Provided solutions with an awareness of the latest technology trends and challenges.Maintained the safety and security of information flow.Managed reporting and measurements based on SLA, SLO, and KPI.

Toronto, Ontario, Ca

• Executive Reporting: Directly reported to the Global Head Office.• Architectural Design: Designed the Global Active Directory (GAD) consolidation.• Project Management: Managed the Asia Active Directory 2008R2 consolidation project within time and budget limits.• Technical Consultancy: Provided technical consultancy on Active Directory consolidation, ensuring compliance with corporate standards, policies, and guidelines.• Technical Problem Solving: Analyzed and supported the resolution of technical problems to maintain a stable Active Directory environment.• Security and Compliance: Performed security and compliance activities between Active Directory and Domain Controller servers.• Documentation: Reviewed, updated, and amended technical documents and diagrams.• Legacy System Consolidation: Consolidated Asia’s legacy active directories into a single Active Directory 2008R2 system.

Central, Hk

• Technical Support: Provided Tier/Level 1, Tier/Level 2, and Tier/Level 3 support for clients and internal teams.• Advanced Microsoft Support: Delivered Tier/Level 3 and 4 support for Microsoft-based systems.• Service Delivery Management: Ensured IT services were delivered in accordance with agreed business requirements and standards, managing the service lifecycle.• Team Coordination: Coordinated teamwork and designed training programs to manage knowledge transfer for team members.• Service Maintenance: Maintained the following services for clients:o Active Directory across multiple siteso Production and DR sites system healtho Email Exchange Server DAG/HAo File DFS across siteso Backup systemso Systems hardening audits• Project Management: Managed various IT projects.

Paris, Courbevoie, Fr

• Executive Reporting: Directly reported to the Head Office in France.• Global Active Directory Consolidation: Led the consolidation of Asia’s legacy Active Directories into a single Active Directory 2008R2 system.• Regional Consolidation: Managed Active Directory 2008R2 consolidation for multiple countries including China, Hong Kong, Japan, Korea, Taiwan, Mongolia, Brunei, Indonesia, Cambodia, Malaysia, Philippines, Singapore, Thailand, Vietnam, Bangladesh, India, and Sri Lanka.• Site Consolidation: Consolidated Active Directory 2008R2 for 145 sites across Asia.• Training and Travel: Frequently traveled to Asian countries to train local IT teams.• Project Management: Managed the Asia Active Directory 2008R2 consolidation project within time and budget limits.

• Remote Services Division Setup: Established the Remote Services Division, including a 24/7 VOIP hotline and retail stores in 10 locations across Asia.• Project Coordination: Coordinated new store setups with local operations and third-party vendors.• Team Management: Managed a team of 5 staff, overseeing work allocation, coordination, and support to ensure customer requirements were met.• VOIP Division Management: Designed and implemented VOIP systems for internal and project use as a hotline across Asia and Europe.• Service Tools Development: Created new service tools to improve employee performance, provided training and counseling to help staff meet company goals, and maintained high motivation levels.• Reporting and Controls: Developed various controls and prepared statistical reports for senior management.• Vendor and Supplier Relations: Managed public relations and negotiations with vendors and suppliers to secure competitive rates and services.• Performance Monitoring: Reviewed and monitored vendor and supplier performance to ensure on-time service delivery across Asia and Europe.• System Project Coordination: Coordinated with local teams, managers, vendors, and suppliers to deliver and implement system projects across Asia and Europe.• Operational Process Improvement: Developed, integrated, measured, and improved operational processes in compliance with ITIL requirements.• Technical Presentations: Presented and explained technical solutions at senior management meetings.

Managed Technical Team’s daily operations.Presales & performed relevant presentations with Sales team for the customers.Managed Public Relation & Negotiations with Vendors and Suppliers who provided latest products information and Training for staffs.Created various control, prepared and submitted statistics reports to the senior management.Maintained Demo Center in collaboration with TrendMicro, IBM, CISCO and APCArranged Seminars, Products & Solutions Demo and Training at Demo Center.

Tokyo, Japan, Jp

Updated Banking procedures, process flows and Hong Kong Banking Policies.Provision of Technical expertise & support for the corporate customers.Provision of Banking Systems Training and support for the customers.Design, implement and maintain customer and system information database.Assisted in developing “Self-Print Cheque” for HK Customers’ usage.Assisted in developing new “Total Payment System” for HK Customers’ usage.

New York, Ny, Us

• Maintenance of the following IT security related areas:MS Exchange Servers.E-mail Filter Security.Internet Access Policy Security.RSA Secure ID Server and Access.Dial Up Server and Access Security.Systems Hardening Audit Policies.

Managed Hong Kong services operations.Performed work allocation, provided guidance to staff and monitored their performance.Designed and implemented customers projects.

Ca

Managed Helpdesk hotline.Performed client desktop support.Managed Cross Platform Windows and Mac.

Negotiations

Education record

Education record

Education record