Dawson Hall Email & Phone Number

• Decomposed and created mind map for Synthesis Workshop's new website.
• Conducted manual and exploratory testing for the layout and functionality of Synthesis Workshop's new website.
• Conducted SEO testing to increase searchability for synthesis Workshop's new website.
• Worked in agile methodology team environment with regular meetings and communication regarding project.
• Created and conducted PowerPoint presentation encompassing all new data created through the testing sprint/phase.

Florida, United States

QA Automated ProjectsUrban Routes AppPerformed Test Automation - Wrote test cases for book a taxi - Write Test scripts to test the steps for booking a car sharing ride - Performed Test Automation using JavaScript, and Webdriverio - Execute automated test scenarios for field validation - Document test results for developers and report any bugs using.

Florida, United States

QA Technical ProjectsUrban Routes AppPerformed Manual testing that includes: - Tested the frontend of the web app and issued bug reports using JIRA - Designed positive and negative tests; found defects in common interface elements - Checked layout adaptability without real devices - Intercepted and spoofed requests or responses in Charles manually and.

Palm Harbor, Florida, United States

• Customer service specialist and data entry technician.
• Increased productivity and customer satisfaction by decreasing customer wait time by 50%.
• Utilize data systems to create, pull, or update information, reducing research time by 15-20%.
• Received a customer satisfaction rating of 95%, resolving 30-40+ customer complaints per day.

Clearwater, Florida, United States

• Customer service specialist & Repair technician
• Performed pre-assessments, calculated cost of labor, organized schedules for over 60+ contracts per month.
• Cut costs for materials and labor by 5-15%.
• Minimized the need for call back repairs to 3% by initiating surveys and closeout tests.
• Entered job data into the company database increasing internal company communication by 30%.

Orlando, Florida, United States

• Customer service specialist & Repair technician
• Performed pre-assessments, calculated cost of labor, organized schedules for over 60+ contracts per month.
• Cut costs for materials and labor by 5-15%.
• Minimized the need for call back repairs to 3% by initiating surveys and closeout tests.
• Entered job data into the company database increasing internal company communication by 30%.

Certificate, Qa Engineering

6 month program learning QA engineering Applying lessons and fundamentals by completing projects at the end of each sprint.

Bachelor Of Science - Bs, Computer Science, 3.8Gpa

In progress