Dawson Sieger Email & Phone Number

Opelika, Alabama, United States

- Collaborated with interdisciplinary teams to develop implementation plans and timelines for the deployment of assistive technology solutions. - Analyzed the effectiveness, accessibility, and cost-efficiency of different assistive technologies to make informed recommendations. - Conducted comprehensive assessments to identify the specific needs and challenges faced by individuals with disabilities.- Collaborated with professionals from various disciplines to integrate assistive… Show more - Collaborated with interdisciplinary teams to develop implementation plans and timelines for the deployment of assistive technology solutions. - Analyzed the effectiveness, accessibility, and cost-efficiency of different assistive technologies to make informed recommendations. - Conducted comprehensive assessments to identify the specific needs and challenges faced by individuals with disabilities.- Collaborated with professionals from various disciplines to integrate assistive technologies into educational, vocational, and community settings.- Customized assistive technologies to fit individual needs and preferences, ensuring optimal usability and effectiveness. Show less

Remote

- Provided on-call assistance to coworkers- Assisted with caller issues that required further escalation- Managed specialized spreadsheet data- Responsible for verifying, maintaining, and updating data relevant to customer accounts- Mentored and trained new hires on best job practices.- Worked with leadership to implement initiatives.

Remote

- Answered inbound tech support calls in which I analyzed the caller issue, and communicated a concise and practical resolution to the caller issue.- Maintained call center database by collecting and recording information. - Answered customer queries with relevant information in documentation. - Maintained call metrics such as first call resolution, and call handle time.

Alabama, United States

- Identified and maximized sales opportunities and increased customer retention rates. - Managed inventory system.- Analyzed and reported store metrics for the given day.- Increased customer return rates by providing excellent service and communication.