• Managed team of 10+ specialists and paralegals tasked with preparing standardized documents necessary to proceed with foreclosure actions• Conducted monthly individual touch bases and performance reviews• Evaluated team production and allocates assistance based on utilization metrics• Monitored tasks and ensures state and local deadlines are consistently met• Oversaw the drafting of reinstatement/payoff quotes and processing of funds• Reviewed and implemented client… Show more • Managed team of 10+ specialists and paralegals tasked with preparing standardized documents necessary to proceed with foreclosure actions• Conducted monthly individual touch bases and performance reviews• Evaluated team production and allocates assistance based on utilization metrics• Monitored tasks and ensures state and local deadlines are consistently met• Oversaw the drafting of reinstatement/payoff quotes and processing of funds• Reviewed and implemented client financial directives • Monitored and delegated department tasks and staff workloads• Devised new hire training plans within the department • Oversaw client financial audits and authorized reimbursements, as necessary Show less

• Reviewed and implemented client procedures• Drafted and conducted annual performance reviews• Assisted in the hiring and training of new employees• Coordinated team meetings and ensured compliance with client policies• Conducted audits of billing requests to ensure fees were captured• Monitored staff workloads and assigned help, as necessary• Participated in client audits and forming corrective action plans• Served as a department IT liaison

• Distributed daily work tasks to staff members• Monitored client systems to meet deadlines• Prepared attorneys for mediation and hearing events• Billed clients for preparation and attendance at court hearings

• Processed department mail• Entered hearing events into Casee• Sent homeowner financial applications to servicers for review