Dax Patel Email & Phone Number

Brampton, ON, CA

Brampton, Ontario, Canada

• Served as the primary point of contact for triaging technical issues.
• Conducted in-depth product and issue resolution research to address customer concerns.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
• Resolved system, hardware, and telephone issues within 30 minutes, improving efficiency among departments.

Brampton, Ontario, Canada

• Met productivity targets by handling every interaction with customers in an efficient manner
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Confirmed delivery of orders and troubleshot missed delivery dates, shortages, and overages.
• Worked within strict timeframes and deadlines along with prioritizing organized tasks and activities.
• Reduced process gaps while training new hires on products, software, operational best practices, and store protocols.

Gujarat, India

• Provided Tier 1 IT support to non-technical internal users through desk-side support services.
• Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Activated accounts for clients interested in new services.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Monitored systems in operation and input commands to troubleshoot areas.