With over 10 years of experience in the web application software industry, I am a Product Operations Specialist at ChildPlus Software, where I lead a team in identifying and prioritizing opportunities and increasing customer engagement and satisfaction. I have a software design and support background, and I have developed and implemented new cross-departmental processes to improve collaboration and transparency.I am passionate about making complex systems simple and user-friendly for our clients, who are Head Start and Early Head Start programs across the country. I use Pendo and SQL to gain a qualitative and quantitative understanding of users and share this information through multiple channels to improve understanding of product initiatives. I have multiple certifications in Product Management, product-led growth, and product analytics. I work closely with other departments to guide the direction of the software, balance user needs with technical costs, and show how individual efforts contribute to the overall product improvement. I aim to ensure that the product process is smooth, efficient, and collaborative and that all team members feel heard and appreciated.
Listed skills include Illustrator, Creative Direction, Editing, Flash, and 12 others.