Dax Harrod Email & Phone Number

Spokane, Wa, Us

Spokane, Washington, United States

Promoted to lead a top performing operations team of 5 with oversight of user operations management pertaining to troubleshooting, technical issues, and operational processes across multiple platforms and varying software systems. Provide critical support across card networks, ACH transfers, payments APIs, clearing, settlement, technical systems for money movement, and 3rd party partnerships. Uphold robust compliance standards. - Directed User Acceptance Test (UAT) for all upgrades to core system and account origination software – ensuring zero interruptions to current processes and process documentation. - Played integral role in 2 separate M&As, supporting user training and integration, data validation, maintenance, and process conversion. - Trained and supported users for the online banking platform, the largest support volume in the operation. - Built up a strong bench of promotable employees by providing consistent coaching, performance management, and engagement practices. - Pull analytical reports to use data to identify operational efficiencies , as well as highlight performance metrics.- Trusted tester in sessions for completing application, forms, DocuSign, ancillary processes such as Chexsystems, Red Flag and fraud returns.- Applauded with the Member Service Award for outstanding member service.

Spokane, Washington, United States

Spokane, Washington, United States

Navigated across product and support operations spaces to generate solutions that elevated the customer experience, surfaced lingering issues, and drove the advancement of new technologies and products. - Managed internal and external product and customer issues through effective troubleshooting, process improvement efforts, complex problem solving, and user/operations advocacy. - Drove change and evolved critical processes in response to advancing software and technical enhancements.

Spokane, Washington, United States

Fostered an environment of continuous improvement, collaborating with cross-functional leaders to drive new product introductions and releases; remove roadblocks and pain points; and champion improved documentation, standards, and project processes. Coordinated and implemented software releases and in-house developed features. - Served as implementation manager for product releases and updates to boost coordination across departments, uncover opportunities, determine impacted groups, and drive proactive change management. - Partnered with Scrum Masters to train on new product rollouts, surface process improvements, and strategically manage all associated risk. - Built and deployed benchmarkable processes in development of internal power of attorney (POA) system that reduced risk, increased efficiencies, and created a competitive edge for the organization. - Captured $200K in annual savings by spearheading development of cash management position to reduce excessive interest spend and streamline cash management processes across branches. - Redesigned critical documentation to optimize, modernize, and streamline.