Dax J. Email & Phone Number

National Capital Region, Philippines

- Perform technical Whispir platform and project management functions for new implementations and clients making changes to the platform.- Configure the Whispir platform as required either via Workflows, REST API or Web interface to meet client’s operational use case requirements.- Manage customer/stakeholder expectations in accordance with Whispir best.

UP Ayalaland Technohub, Diliman, Quezon City

- Serve as Technical Consultant for Epic MyChart implementation projects- Participate in project kick-offs and lead discovery sessions with the customer- Work alongside US-based counterparts in the Fraud & Identity Services team to implement and support LexisNexis Risk products and solutions- Configure LexisNexis Risk products according to customer needs.

NCR - National Capital Region, Philippines

• 1. 3rd Line Technical Support
• Provide Third Line Technical Support to customer services, internal product teams, and external customers including reviewing and investigating issues with third parties to successful resolution and communicating.
• Assist in delivery of appropriate training and coaching on using the supported platforms to other functional team members such as 2nd Line Technical Support, Sales, and 1st line personnel in other countries;
• Work closely with 2nd Line Tech Support and briefing 2nd Line Tech Support on FAQs and system upgrades;
• Execute the Incident Management process within the Platform Technologies team;
• Participate in reviews of issues with 2nd Line Tech Support, Online Learning, Sales teams, and PT development to improve future platform and service provision;

Cambridge, United Kingdom

• Manage the schedule and priorities of a small team based in Manila for the uploading, structuring, testing and publication of ELT products in the Cambridge Learning Management System’s test and live environments and in.
• coordinate with ELT Digital Operations Project Managers and Project Coordinators regarding publication plans and product builds in the CLMS and Cambridge Bookshelf;
• use and update administration tools and process documentation initially provided by ELT Technologies Group;
• update the Product Schedule Workflow spreadsheet, which outlines the schedules and resource availability for product builds in the CLMS;
• load content and set up user data for the CLMS platform;
• create test classes for CLMS courses and perform quality assurance and functionality tests;

NCR - National Capital Region, Philippines

• Handle content designated to the Cambridge Learning Management System;
• review and analyze handover documents provided by the product managers;
• ensure that course tools and attributes adhere to specifications described in the handover document;
• upload online learning assets (SCORM, video, audio, HTML content, etc.) into the CLMS administrator portal;
• build online courses and course-specific resource banks in the CLMS live and testing environments;
• conduct functionality tests on online courses to ensure that they conform to the requirements specified by the Digital Operations Team;

NCR - National Capital Region, Philippines

• Layouting client newsletters using HTML and Text Editors (Macromedia Dreamweaver 8, UltraEdit, NotePad, Microsoft Word 2003 and 2007);
• proofreading and editing newsletter copies;
• sending newsletter campaigns to large numbers of subscribers (through E-campaign, EmailVision, Global Intellisystems);
• converting newsletters to PDF format for fax broadcasting;
• sending newsletters through a browser-based fax service (MyFax Central);
• creating online/web-based versions of newsletters using HTML, CSS, and JavaScript;

NCR - National Capital Region, Philippines

• Formatting client documents in MS Office (PowerPoint, Word, Excel) according to client specifications and standards;
• creating graphs/charts from MS Excel and embedding them in MS PowerPoint presentations;
• proofreading documents after formatting.

NCR - National Capital Region, Philippines

NCR - National Capital Region, Philippines

Literature And Literacy, English Language And Literature/Letters

Activities and Societies: Epsilon Chi - The English SocietyBachelor of Arts Degree, major in Literature and Literacy, Graduate: March 16.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: DOST Merit Scholar

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: CAT-1, The Catherinean Gazette

Education record