Spearheads new business development and lead generation efforts for the outbound sales development agency. Nurtures the pipeline and maintains relationships with prospects to convert them into customers.

Manage agents for outbound sales; appointment setting for a business to business account (B2B). Worldwide coverage mainly US and Canada territories. Covers certain parts of Europe and Australia. Correspondence through emails and outbound calls. Includes coaching/mentor-ship of agents, call listening, submission of reports and closely monitoring the team's adherence to the matrices set by the company.

Initially accepted as an Outbound Sales Agent. Generate sales and hit the monthly individual scorecard target set by the client/vendor. Applied and was accepted into their mentor-ship program and was eventually promoted to become a sales team lead.

To take inbound calls and handle customer concerns. Our Account was Virgin Australia and we handled ticketing and ALL airline related concerns for the entire Australian continent. The account eventually opened a sales account and I was part of the pioneer team but was eventually taken off the phones to handle quality assurance (QA) for Manila agents. It involved call listening and coaching.

New Line General Services,Inc. was incorporated on November 2001. It was originally incorporated as a recruitment agency targeting mid-level to low-level employees for local employment. We offered recruitment and managerial services until in 2007. We ventured into sales and marketing when we were able to get accreditation with PLDT as a channel partner marketing all products targeting SMEs or Small and Medium Entrepreneurs; business to business (B2B) sales. During that time I was the General manager and was also the Training Head for sales, teaching the new recruits how to generate leads, profile their leads, pitch and eventually close the sales.