Dax Warden Email & Phone Number

Skokie, Il, Us

Knoxville, Tennessee, Us

•Ensured the integrity and security of the Shep Digital network •Designed and constructing a scalable network architecture •Maintained network QoS guarantees •Managed and analyzed issues in network and proprietary content distribution software •Managed and analyzed system hardware to increase system reliability and efficiency •Addressed user-generated error reports •Created and executed a long term roadmap for evolving infrastructure to meet customer demand •Formatted file type, aspect ratio, sound equalization, and production quality on all static and video creative produced for or provided to NewsBreak Media Networks•Managed enterprise content management systems, including scheduling, troubleshooting, and playback audits. •Coordinated with department heads on promotions, marketing, and maintenance •Responded to maintenance request from sales management and clients

-Installation/maintenance of desktop and server hardware and software.-Installation/maintenance of computer network hardware and software.-Computer systems and network troubleshooting.

Knoxville, Tennessee, Us

Provided comprehensive IT software support, hardware installation/configuration, and network analysis for 300+ advertisement units deployed at over 50 regional locations. Networking & Support-Collaborated with multiple departments and acted as an IT liaison between non-technical and technical teams to bridge communication gaps, determine each client’s needs, and present targeted solutions-Maintained 99% uptime by accurately configuring and optimizing Microsoft Server 2012, Exchange, multiple Apache Content Management servers, and additional cloud servers -Improved data security, integrity, and overall system reliability by accurately monitoring system performance, identifying problems, and implementing best practices -Significantly reduced downtime by skillfully managing the installation of software platforms, operating systems, hardware, and associated configuration-Achieved efficiency gains through effective troubleshooting and root cause analysis, working to isolate malfunctioning hardware or software and resolve issues with targeted solutions-Increased client satisfaction by providing detailed, on-site platform training that substantially improved comprehension and reduces learning curves-Developed relationships with vendors to evaluate quality and provide procurement guidance to leadership teamsNotable Projects & Team Building-Directed over $1.5M in hardware/software installation projects, provided in-field strategy, and guided technician teams for projects spanning 50+ locations across the state of Tennessee-Managed software implementation projects including supervising field service operations, support teams, and timelines to achieve project goals -Effectively developed, trained, and mentored staff to build cohesive teams with a strong commitment to quality, efficiency, and productivity-Comprehensively installed and configured networking hardware, including switches, routers, and servers while reducing downtime through preventative maintenance

Reston, Va, Us

Provided clients with software configuration, desktop/laptop support, and troubleshooting for numerous software systems. -Assisted clients with platform implementation and software upgrades while streamlining installation processes to maintain client productivity-Leveraged subject matter expertise to provide remote support for off-site clients while escalating issues to appropriate teams to quickly resolve problems

Managed help desk processes, developed targeted solutions, and improved the overall experience for users of the ArtDealers.com website builder.-Improved efficacy of internet marketing campaigns by tracking Google analytics data, evaluating bounce rates, and user paths-Managed SEO, SEM, AdWords, and website content to increase search engine rankings and traffic-Accurately identified system problems, network signal quality, and data speeds to ensure proper operation while avoiding possible failures-Planned, scheduled, and performed installations in accordance with timelines and workloads to increase client satisfaction and improve productivity

-Sound reinforcement for live entertainment in a very large and popular nightclub.-Disc Jockey for large nightclub which entailed speaking in front of large groups of people.-Responsible for maintaining and upgrading the entertainment department's segment of the Sloppy -Joe's LAN.-Worked closely with the general manager in coordinating all aspects of my department's duties.-Worked closely with facility manager maintaining stage equipment and upgrading when needed.-Maintain department in manager's absence.-Trained new hires.-Awarded with Employee of the Year, once during my employment there. Awarded with Employee of the Month, twice during my employment there.

-Friendly attitude towards customers and coworkers. -Worked well in an environment without direct supervision.-Trained new hires.

Bachelor Of Applied Science, Network Security And Forensics

Associate In Science, Computer Programming And Analysis

Certificate Of Completion, Recording Engineering And Music Production