Day Chew Email & Phone Number

United Kingdom

Sheffield, GB

Responsible for shaping and executing product strategy across multi-domain product team. Launched several products in education; healthcare; government. Product Launch- Successfully launched PALs. An MVP and POC delivered with AWS. An AI powered learning assistant for the UK Higher Education sector. - Successfully launched CloudEXP. A Landing Zone in-a-box.

Owner and SRO of UK Government multi-cloud platform.- Delivered multiple landing zone deployments following CAF and NCSC guidance.- Delivered networking hybrid cloud connectivity using AWS DirectConnect. Enabled DC connectivity to multi-cloud platform.- Successfully designed & implemented scaled Agile operating model balancing platform delivery; service.

Pastoral and career development for team of cross-domain consultants.Successfully designed, delivered, and managed organisational Mentoring Programme.Co-led the Sheffield D&I champions team.

• Consultant BA for various clients including public sector healthcare and government organisations.
• Successfully delivered complex Discovery project for organisational cloud migration. Included O365 workload analysis; policy configuration deltas; MMD and SFF device management; WSJF estimation; agile artefact.

Agile BA delivering complex product iterations utilising machine-learning to provide customers with personalised e-retail experience.Successfully designed and delivered Discovery to create strategic level product roadmap with Epic level requirements elicitation. Managed change toward BDD/CCD and Agile software delivery across product team and Commercial.

Successfully lead & grew a team of experts to deliver a standardised Fulfilment journey within a new SAFe stream of the business. Collaborated with multiple squads across the LBGUPS customer journey as well as conducting first-hand customer research.

Leeds, England, United Kingdom

Responsible for Hypercare support and service assurance optimisation.Using data analytics to create actionable business insights. Forming and leading multiple lean project teams to address systemic issues which impacted multiple/high-value customers and act as the SPOC for senior stakeholders. Mentored by VP level Strategic Operations director.Successfully.

London, England Metropolitan Area

Successfully delivered transformation programme consisting of nine projects. Unmatched opportunity for close mentoring from Director level Customer Success expert.Successfully implemented new communication and collaboration channels between projects to share lessons learned, major risk identification and monitoring in addition to synergies between project.

London, England, United Kingdom

Business manager to the Director of Service Operations. Service Operations includes the WinBusiness, Supply Chain Management, BCM, and Customer Experience (NPS) depts.The role provided an unparalleled insight into the foundations of providing network service to multiple MNC customers across over 150 countries, a masterclass in executive acumen and the.

O2 Academy Sheffield, UK

Lead a sizeable team during live music events in a medium capacity venue.Implemented improved communications channel across internal operations with improved collaboration and employee engagement.Implemented improved stock delivery process saving time and cost resource in addition to improved Customer Experience.Implemented pre-show setup process which.

Nottingham, United Kingdom

Lead the Nottingham branch. Day-to-day management and senior-level decision making.Including staff management; stock maintenance; operational scheduling; cash management.I balanced this with full-time college studies and left in August 2016 to begin University studies.

Ba Hon Business Studies, First Class With Honours

A Level, Business, Sociology, Biology

Activities and Societies: Bilborough Mens College Basketball Team (Captain)

Gcse, 10 Gcse'S Including Maths, Science., A*-C

Activities and Societies: Boxing Club Rugby Club Prom Committee