Day Lomax Email & Phone Number

Garner, Nc, Us

Prepared daily customer reporting on store completions, revisits, amount of time on site, issue summaries, and delays.Audited work logs for project support staff, closed out completed site issues, matched notes to status updates, and followed up on customer escalations.Produced daily internal and external project status and progress reports.Simultaneously analyzed procedures using Quickbase and reported issues in Excel resulting in properly determining the party at fault for $400k in lost hardware. Created training documents for multiple POS refresh projects including two international multibillion dollar retailers.Facilitated training for support staff on roles and responsibilities for critical project pending on customer retention.Prepared materials/deliverables needed by project manager on projects with budgets valued at $4.5M and $2.1M.Successfully managed internal and external reporting workload during period where project timelines overlapped.Demonstrated elevated level of skill and accuracy as the only employee who could manage project tasks of level 4 project manager.

Multiple Locations

Holds Secret Security clearance and Level II Operational Security certification.Performed quality control to ensure customers met requirements to support 19,000 soldiers and contractors during Coordinates with the unit commander to manage battalion feeding schedule in accordance with the proposed training schedule.Won 3 Army Achievement medals for continued contributions and impact on multiple annual training exercises, functioning two pay grade levels above current gradeEstablished work procedures, training requirements, and meal schedules to provide food service support to up to 750 service members.Maintained records of inventory including receiving and distribution, achieving 100% accountability for $26M worth of equipmentCreated an Excel database to maintain 300 customer accounts, replacing manual documentation of accounts.

Raleigh-Durham-Chapel Hill Area

Managed spreadsheets of 200-300 work orders per week for multiple locations. Upon joining team, rectified four months of missed (weekly) billing, managed the correlating backlog, and maintained up to date workload. Handled billing conflicts including a backlog of three months that occurred prior to beginning role and recovered $100K in missing revenue.Provided input for plan and created report for 1,100 backlogged work orders between three locations. Approached to create presentations to report on financial project status for Director of Outside Planning due to unique skillset and high level of performance. Created process for accurate investigation of completed work orders to determine customer billing for contract totaling $5M+ annually.Set up daily, weekly, and monthly reporting to cover the current project’s financial status and scope of work completed, contributing to successful project progression. Identified work structure issues and proposed new policies and processes for an efficient workflow that improved service level agreement (SLA) compliance and billing proficiency.Managed and tracked onboarding process for new hires ensuring compliance documents and tasks were completed prior to given deadlines.

Raleigh-Durham, North Carolina Area

Produced schedules and daily operating goals of four internal department teams Facilitated daily meetings for all staff members and weekly meetings for the management team to cover incoming demand and anticipated workload.Interviewed, onboarded, trained, and supported associates to perform and maintain established hotel standards and values Resolved customer complaints and anticipated potential problems by monitoring operational issues, business flow, and associate performance Contributed to increased hotel Intent to Recommend score of 1.5% with annual goal of .3% increase by focusing on customer and employee satisfaction

Harrisonburg, Virginia

Planned and facilitated monthly meetings for the food and beverage teamHired and trained new employees to be able to work independently and make reasonable accommodations as needed to satisfy guestsDeveloped and implemented new training programs for incoming employees as well as new menu itemsAssured proper management of waste control, food management, and sanitationConducted monthly inventory for month-end accountingCreated menus based on client requests and feedback that were updated seasonally to keep cost appropriate

Led a classroom of 16 two-year-olds with 3 assistants to introduce topics including potty training, numbers, opposites, and weather.Evaluated development at ages 24 months, 30 months, and 3 years.Created a safe and child friendly environment that encouraged fun learning.Introduced internship program for "Speech-Language Counselors" for classrooms to assist children with speech delays and impairments.