 To maintain the files of staff & faculty and handover to account department. Process all the applications of staff & faculty to account department. Check e-mails and download C.Vs for recruitment of staff & faculty. To make the broad sheets for new recruitment of staff & faculty. Check & verify the salary of staff & faculty.

 Handling Registrations & Admissions, Maintaining the Records of Students, Teachers & Staff files, Vendor Dealing, Record Room in-charge, T. C. migration and correspondence of academics. Transport ManagerAlso coordination with Media for all functions and activities of school.

 To maintain the files of staff & faculty and handover to account department. Process all the applications of staff & faculty to account department. Check e-mails and download C.Vs for recruitment of staff & faculty. To make the broad sheets for new recruitment of staff & faculty. Check & verify the salary of staff & faculty.

 Documentation Policy Design and Development of documentation policy for new acquisitions as per VTM requirements. Documentation policy for new acquisition of Individual, corporate and SMEs.  Keeps on updating the policy as per the VTMs Reciprocation. Implementation and information of documentation policy end to end for quality acquisitions. Mystery audits at frontend and backend for quality acquisition.  CAF Management Number of Cafs Picked up by the agency in a day. Number of Cafs uploaded in the system.  Scoring based AV/CV done for post-paid customers. Number of Cafs dispatched to warehouse for scanning.  Agency Management End to end coordination with agency for caf pickups, punching and dispatching.  Training and Development field auditors for implementation of documentation policy. Live field audits done at Distributor and Franchisees end for quality acquisitions. Managing AV/CV for post-paid and prepaid customers as well.Customer services:- Services Closure of New Customers First Bill Not Received. Closure of welcome call attempt exhausted with field visits.  Closure of SR in terms of major and minor address change. VTM Compliance:- Retrieval of Cafs from warehouse for VTM submission. 100% Submission of sample based Cafs asked for to VTM as per their requirement. Collection of rejected Cafs with in 72 hrs of rejection. Field Audits with VTM members for Jammu Cluster.

Prepare MIS, Coordination with Sales Team, Prepaid Escalations, Handle Distributors & Retailers Queries, Sim replacement, Coordination with Service Centre for handset related complaints, Complaint Management. etc...........

 SR creation Audit for reducing the creation errors.  Responsible for quality SR closure within SLA.  Responsible for Postpaid Escalations.  Complaint resolutions through a CRM tool clarify.  Responsible for managing end to end services at customer touch points and providing First Level Resolution. Ensuring cases are resolved within SLA.  Focus on increasing the FTRs.  Products and Process updates at all the touch points.  Helping in reducing the Voluntary Churn.  Ensuring the waivers are passed within budgeted amount. Service Termination and customers Refund process. Co-ordinate with Channel and Zonal Offices regarding various complaints resolution. Root cause analysis of complaints and devise action plan to improve on the same. Responsible for various Audits and there rectification for Error free provisioning. Responsible for the walk-in at showroom and to get there request or complaint resolved by keeping the FCR. Co-ordinate with R.O., other Z.O. or channel for the resolution of complaints. Calculation and posting of Adjustments according to the complaint by the customer. Responsible for Post to Pre and Pre to Post provisioning. Stock Management [Terminated Handset] Routine visits at channel for ensuring their smooth functioning, process adherence and motivating the channel staff. Additional responsibility includes taking care of the dispatch of Refund-Cheque’s to all the permanently disconnected customers in coordination with Finance.