Dayalan Ramsey Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

I was heading the Managed Support Services unit of Servion which streamlines IT operations across applications, infrastructure, and network domains for the Contact Centers of our global customers enhancing their customer experience. o Helped in increasing the revenue growth of the unit by 30+%o Diversified the portfolio with a combination of On-prem and.

Chennai, Tamil Nadu, India

I was accountable for the Service Delivery for Application Services for a large Insurance Customer with Global Operations and my responsibilities included managing contractual commitments, P&L management, customer and employee satisfaction scores and service transformation.

Chennai, India

In 2016, Cognizant created a separate Business Unit for Application Managed Services (AMS/AVM). This was a $2B business unit structured as a horizontal cutting across different domains and geography. I was heading the Pre-sales Solution Architect Team in India for Application Services and I was responsible for crafting winning solutions for Application.

Chennai

Application Value Management (AVM) is the industry equivalent of Application Managed Services (AMS) and I was part of the Center of Excellence Team and I was responsible for driving the adoption and implementation of Standardized Managed Services Delivery constructs across multiple customer engagements resulting in delivery consistency, continual service.

Chennai

Delivery Excellence was a Corporate initiative to take our customers to Best-in-Class journey by flawless Global Delivery across a broad range of Integrated Services to drive excellence in people, process and platform capabilities across our global development centers. As a Lead, I was driving these initiatives across our customers under Retail and.

Chennai, India

o I was accountable for the Offshore Delivery and customer satisfaction for a portfolio of Retail Accounts based out of US South East o Joint responsibility with the Client Partner for the Revenue growth and margins and customer relationship managemento Managed a highly satisfied and engaged workforce of 800+ at offshore, including the horizontals, with a.

Chennai

o I was accountable for the Offshore Delivery and Customer Satisfaction for a Large Home Improvement Retailer based out of USA. I was one of the initial core team members in starting the offshore development center for this customer. Cognizant set-up a Global Development Center (GDC) for this customer for large scale application development projects.o.

India, USA And Australia

o I have performed various roles progressively right from an Analyst/Programmer to Business Relationship Manager. I always challenged myself to perform multiple roles across Delivery and Sales to perform the best of my ability and I have always received positive feedback from our customers.o I was responsible for the Offshore Delivery for a large grocery.

Chennai

I was recruited from the Campus and I worked as an Instructor in the Product Training Center providing sales and services training about the various models of tractors and other farm machinery, to the field staff. I have also participated in various product demos and road shows.

Master Of Engineering, Industrial Engineering

Bachelor Of Engineering - Be, Agricultural Engineering