Dayal Prasad Nagarajan Email & Phone Number

India

Chennai, Tamil Nadu, India

• As a Program manager, I am responsible to co-ordinate multiple client teams and vendors to make sure Loyalty CRM implementation is going in right direction.• Responsible for end-to-end delivery of the various teams involved across all phases of the program• Keep all stakeholders informed about the program’s progress, track open issues and risks.• Handle resources and financials (budget, invoicing) of the program• Experience in people management and creating next level leadership• Worked on multiple RFP responses related to digital transformation and site core implementation

Chennai, Tamil Nadu, India

• As a Product manager, I work with different sets of teams (development, QA, BA, Architect etc.) working on an entire range of shipping products to make sure product releases are done on time and in line with customer expectations. • My responsibilities included working with Marketing and sales team on product requirement gathering, product planning, aligning with product roadmap and milestones, estimation, execution and monitoring, and resource handling. • It also includes handling product maintenance, support, and change requests for list of customers.

Hyderabad, Telangana, India

• This is a complete offshore driven project. I was the scrum master for the project and managed this project end-to-end from offshore which includes managing various aspects of the project such as requirements gathering, managing stakeholder, project plan & schedule, resources, documentation, audits etc. • This project is executed using SCRUM methodology. The peak project strength was 32 members which includes development, testing, architecture, and BA teams. • As we were developing a healthcare application, we strictly adhered to HIPPA guidelines and audits.

Hyderabad Area, India

• Handled xCarrier product development and implementation for multiple big clients like RedHat, Ajinomoto, Velcro, GE etc. • Responsibilities include identifying product features, Planning product releases/milestones, execution, release, and resource planning. • I also took care of implementation to end customers which included activities like requirement gathering and signoff, Project planning and execution, Risk management, project monitoring and status reporting, project closure and managing post-production support activities. • I was the also scrum master for this team. I was also the key Appraisal team member when the organization successfully obtained the CMMI Level 5 maturity certification.

Hyderabad Area, India

• Leading a team of 4 to 6 - Working on enhancement/bug fixing of the windows/web applications and propose better solutions to the existing problem. • Travelled to client sites in the US for requirements gathering, to understand their requirements completely and have proposed better solutions for the problems they face. • Providing L3 support to AMX applications by resolving issues on time strictly adhering to the SLA’s. Preparing weekly status report and conducting the meeting every week to discuss the progress made by the team in terms of the ticket count/volume. • Driving the internal and external ISO audit activities of the project.

Chennai Area, India

• Worked on development, bug fixing and end-to-end testing of E-commerce applications. • Incorporating enhancements into the EJL application and development and maintenance of stored procedures and packages for E-commerce application. • Provided 24/7 support for the application by interacting directly with the end-users and resolving their issues online. • Automated of all the reporting task and auto generation of status mail daily by developing VB scripts to minimize the manual efforts. • Driving the internal and external ISO audit activities of the project

Chennai

• Involved in Win forms design and development. Implementation of minor and major enhancements. • Created C# business logic classes at Application Boundary level. Rewritten stored procedure logic from legacy in IMBR UI as C# code. • Created tools for automatic code generation and worked with Code snippet creation for the project. Involved in Development of ODFs (Object description files) to incorporate Business validations