-Meeting and identifying issues in low wage workplaces throughout lowcountry.-Uniting community through engagement events, actions and demonstrations.-Educating on rights in the workplace.-Bi-lingual outreach to Latine communities.

-Connecting fast food, healthcare, service industry and other low wage workers with NC Raise Up / Fight for 15 movement and message.- Encourage involvement of workers via multiple channels of communication such as direct in person meetings and social media.- Collecting workers' stories as digital content, connecting their lived experience to the strategic goals and challenges they deal with.-Mobilizing low-wage workers through community empowerment and activism

*Ensure scheduled assignments have accurate coverage or rescheduling if necessary.*Receive customer calls and emails in English and Spanish, offering efficient answers to their concerns.*Proactively reach out to customers to schedule service.*Maintain receipts and prepare communications/correspondence in Spanish and English.

*Receive customer questions by phone and email, offering tailored solutions in English and Spanish.*Escalating via ticket system to the appropriate department when necessary.*Respond and resolve hundreds of tickets on order issues using logistics management software to schedule, track, and replace orders as needed.*Work collaboratively with centers across the country to provide information/estimated timelines.*Maintained high metrics in customer satisfaction throughout a 200% increase in customer communication.

*Weekly reviewing FIFO operational guidelines and OSE standard adherence to ensure accurate inventory.*Lead all store partners in unloading trucks, providing effective guest service, completing daily tasks, providing animal care and medication as directed by the veterinarian.*Performed managerial duties ensuring accurate coverage, closing and opening of cash registers, monitoring sales tracking store revenue goal progress.*Tracked guest requests and feedback in excel and proprietary software, consistently achieving high marks in customer service.

*Create a weekly content newsletter and blog post (1100 words or more), edit copy for the company blog, newsletter, and Medium platform. Oversee social media engagement and SEO optimization on LinkedIn, Instagram, and Facebook using HubSpot.*Assist with project management through data collection of employee productivity and content performance.*Planned and executed the company's first webinar, "Reshaping CX with A.I." virtually via Zoom working with international experts in the field of Customer Experience. (Bob Hayes, Michael Bartlett, Ramsay Brown, Guilherme Cerqueira and CMO Mary Drummond.)

*Implement human in the loop machine learning applied to customer survey data. *Balanced multiple ongoing survey tagging projects working with corporations like Volvo, TechCrunch, Activision Blizzard, and Home Depot.*Collaborate on the best timeline, scheduling survey delivery for optimal engagement, creating relevant data tags, applied statistical analysis to create presentations highlighting actionable feedback and opportunities for improvement.*Provide support and troubleshooting for clients on Worthix’s proprietary system with an emphasis on excellent customer service.

• Focus on collecting detailed and accurate information from clients and government agencies.• Provide verbal and written translation from Spanish to English and vice versa.• Independently managed small cases with duties consisting of scheduling appointments, creating contracts, inputting information into immigration forms and providing excellent customer service.

• Handle administrative tasks when manager is absent.• Manage accessory inventory and communicate store needs to operations manager.• Consistently achieve high ratings in customer service through customer surveys.• Motivate and monitor store employees to reach store goals.

*Specialize in the recruitment of marginalized high school students, recording a 46% increase. Applications increased by 29% overall in my territory of North Georgia.*Independently managed school visits, college fair attendance, and one on one meetings with students and parents in the largest territory while working remotely. *Participated in yearly NACAC conference as well as travel to PROBE and other college fairs in Georgia, Tennessee, Alabama, and North Carolina n addition to school visits, panels, and one on one meetings.*Campus events such as Open House and especially GLIMPSE which partners with schools and parents to bring groups of students aged 16 and up to our college campus for an immersive experience of collegiate life.*Counseled students, parents, and school counselors in admissions requirements, policies, programs of study, and available extracurricular activities/organizations.*Responsible for Holistically evaluating individual freshman and transfer applications, transcripts, test scores, and GPAs to make admissions decisions. Enters admissions decisions and other relevant data into Banner.*Edited publications and translated college copy to Spanish.*Tracked recruitment data and communication using Hobsons, Banner, and Excel.

• Edited literature informing students and parents of available resources• Restructured organization to promote better functionality• Developed problem solving and prioritization skills essential for peak business hours• Scheduled interviews, appointments, and monitored schedules• Communicated and problem solved concerns of students and parents over the phone in a professional and courteous manner.• Staffed and Assisted in Orientations and Majors Fairs

• Observed DUI class to view correction methods, rehabilitation efforts, and created a report to present in Criminal Corrections course.

• Input case data into the criminal data base, Tracker©, as well as updated and managed information throughout duration of case and any important developments.• Facilitated “In Our Best Interest” program which teaches domestic abuse victims of available resources to help them end their situation and addressed the psychological and social factors that contribute to domestic violence.• Helped prepare for Domestic Violence Awareness events, created publications, flyers to help promote events.