- Welcome and engage with customers when they enter the store- Process online orders on such platforms as Amazon, Shopify, Faire- Assist the manager with inventory, and monthly reports - Restock and organize merchandise on the sales floor- Manage the incoming and outgoing packages and mail

- Greet, welcome, and provide high-end VIP experience for guests - Relay information between guests and the kitchen or serving staff, including special requests or dietary restrictions- Handle reservations by taking calls, confirming booking, any special requests or notes about guests through Tock, OpenTable- Assist the chef with creation of customized menus according to customers’ preferences, and restrictions

- Work with students of all ages, kids and adults, online and in-person (in San Francisco)- Design a unique learning curricula for each student based on their expectations, requirements and personal learning goals through application of the Chinese language and cultural knowledge- Create entertaining and educational Chinese content on social media platforms, such as TikTok, YouTube, Instagram.

- Sourced vendors to provide quality goods on consistent schedules- Ensured logistics coordination through the safe and timely pick-up of delivery and international shipments- Analyzed and anticipated market trends to purchase inventory- Communicated with Chinese suppliers in Mandarin, gave instructions to prepare goods and arranged transportation of them from China to Amazon FBA and Wildberries warehouses- Negotiated contracts to obtain terms to benefit the company- Closed cost-efficient deals that guaranteed high quality of products/services- Maintained records of goods ordered and received.

Sales operations:- Cold-called potential customers via telephone, email and face to face - Qualified leads passed by the lead generation team- Negotiated prices with potential customers and close sales - Identified opportunities for new business within the marketTransportation management:- Prepared documents for international transportation, including invoices, packing lists, CMR, transport declarations- Arranged transportation from China to Europe and the CIS countries- Offered logistical solutions to all clients- Communicated with freight brokersAccount management:- Worked with new customers to convert them into regular clients - Managed existing accounts- Liaised closely with other departments and found opportunities to cross sell

- Translated business, legal and technical documents (Russian-Chinese/Chinese-Russian, English-Chinese/Chinese-English, English-Russian/Russian-English) - Interpreted at meetings and negotiations- Provided editing and proofreading of the company's documents- Assisted the company's website team in translating the website content from Chinese into Russian and English- Worked closely with the Project Manager to prepare comprehensive action plans, including resources, and time frames

- Worked on the Project "PRABOOK World Biographical Encyclopedia"- Edited articles and biographies- Collaborated with the marketing team in the adaptation of the content for the website and the marketing campaigns for the “Prabook” project

- Created exciting excursion opportunities for children that lead to increase rates of children’s attendance up to 90%- Prepared materials for art activities, ensuring all required supplies were in stock and in good condition- Provided customer support - online/in-person meetings with parents - Conducted English classes for children from 2 to 8 years old

- Gave lessons applying a unique reward system for students that significantly improved the class participation rates- Developed tailored curricula for each class, aligning lessons with student's varying levels of English proficiency to meet their learning needs- Assessed student progress weekly and adjusted curricula to address areas of improvement

- Translated the company’s documents from Russian to English, English into Russian, Chinese to Russian and Russian to Chinese- Maintained business correspondence in English and Chinese - Helped the marketing team create the content for the marketing campaigns for the company’s products

- Provided assistance to the company's website team in preparing and adapting the website content in Chinese- Translated marketing collateral into Chinese- Helped the marketing team create the marketing campaigns in social media