Dayann Kurtzman-Shepherd, Shrm-Cp, Sphr, Phrca Email & Phone Number

Fullerton, Ca, Us

POSITION SUMMARYUnder the direct supervision of the Human Resources Director, the Manager of Organizational Culture & Employee Engagement is responsible for managing and leading all functions related to employee engagement and employee wellness in the Human Resources Department. This includes benefits management, employee engagement, and managing culture and learning & development initiatives.ESSENTIAL DUTIES & RESPONSIBILITIES• Oversees and advises on recruiting practices and develops and continuously improves the onboarding program to ensure each new employee receives the necessary training to effectively fulfill their role within the organization.• Manages all aspects of the organization’s benefits package including employee assistance programs, health insurance plans, ancillary plans, 401k retirement plan, leave policies, and paid holidays.• Oversees and participates in the development and implementation of annual evaluations and/or performance management program for staff.• Conducts investigations, mediations, aids in conflict resolution, and advises management regarding employee relations. Makes recommendations for employee training and development appropriate to areas of need. Executes disciplinary meetings, performance plan meetings, and terminations for cause when necessary.• Support the development, implementation, and evaluation of culture and learning & development initiatives.• Assist in creating a leadership development framework to maximize leadership capability and embed a coaching culture in support of delivering strategy outcomes.• Maintains consistent and constant communication with the Human Resources Director regarding all pertinent activities assigned.

Orange County, California Area

MAJOR CONTRACT HISTORYHR / Org Dev Consultation● Housing for Health Orange County, Irvine, CA (2024)● Full Belly Food Group, Inc. dba Heritage Restaurant, Long Beach, CA (2024)Employee Handbook Development / HR Consultation● Laguna Canyon Foundation, Laguna Beach, CA (2024)● JmH, Inc. dba Love Anaheim, Anaheim, CA (2022-2023)Job / Wage Analysis● Laguna Canyon Foundation, Laguna Beach, CA (2024)

Orange County, California, United States

● Served various clients as full-time or part-time contracted Head of Human Resources, including but not limited to Employee Relations, Performance Management, Talent Management, HRIS, Onboarding, Learning & Development, Total Rewards, Succession Planning, Business Continuity, Compliance, and HR Policies● Led over 300 recruitment campaigns for positions ranging from entry-level homeless shelter associates to Vice President of Lending● Directed a fully remote team of 10 Human Resources Professionals, a Graphic Designer, and a Web Developer● Led and produced the Health Homes Program landscape analysis (including all research design and data analysis) used by the client to guide the implementation of federally-funded healthcare programming for underserved Medicaid recipientsMAJOR CONTRACT HISTORYEmployee Handbook Development / HR & Org Dev Consultation● JmH, Inc. dba Love Anaheim, Anaheim, CA (2022-2023)Human Human Resources / Organizational Development● NeighborWorks Orange County, Orange, CA (2016-2021)● City Net, Anaheim, CA (2017-2020)● Phoenix Fire, LLC, Overland Park, KS (2017)● Kingdom Causes, Inc., Long Beach, CA (2018-2020)● Main Street Security, Riverside, CA (2020)● FIAT, Long Beach, CA (2020)Talent Sourcing / Recruitment / HR Consultation● Friendship Shelter, Inc., Laguna Beach, CA (2018-2020)Grantwriting / Grants Management● City Net, Anaheim, CA (2017-2019)● Serve the People, Santa Ana, CA (2017-2019)● Advance!, La Habra, CA (2018)● NeighborWorks Orange County, Orange, CA (2018-2020)Marketing (web design, social media, print flyers, email marketing, etc.)● NeighborWorks Orange County, Orange, CA (2019-2020)Crisis De-escalation Training● Fullerton ACT, Fullerton, CA (2017)Service Landscape Analysis● CalOptima, Orange County, CA (2017)

Anaheim, California, United States

● Directed all HR functions and served as HRBP to all leadership teams, playing a pivotal role in facilitating the organization’s 400% growth in headcount in three years● Hired and managed a centralized team of 5 remote HR specialists (Benefits & Risk, People Operations/Learning & Development, People Analytics, Talent Acquisition/Recruitment, and HR Administration) serving employees across California, Arizona, Nevada, Ohio, Oregon, and Texas● Designed and implemented Employee Retention strategies that helped to decrease New Employee Turnover from over 70% to under 15% within 2 years● Designed and implemented the organization's first comprehensive Employee Wellness Program, resulting in improved employee engagement and increased employee Net Promoter Score (eNPS)

Grew part-time home business to replace my full-time salary within 6 months, enabling me to transition to full-time self-employment

Orange County, California Area

● Supervised and managed full lifecycle HR functions for a team of 15+ Resource Database Management and Information & Referral call center staff including employees, interns, volunteers, and AmeriCorps members● Designed and implemented the industry’s first image-driven resource search interface, later recognized as a leading practice by the international industry standards body (Inform USA, formerly known as the Alliance of Information and Referral Systems) and implemented across many 2-1-1 systems in the US and Canada● Developed 5+ new database fields that were recognized by Inform USA as international best practices for 2-1-1 databasesPrior roles at 211OC: Resource Department Supervisor, Lead Resource Specialist, Resource Specialist, Data & Technology Analyst

Orange County, California Area

● Supervised Resident Assistants (RAs) and Office Assistants; advised RAs in resident concerns● Led Organizational Development initiatives including SOP development and systems enhancement● Documented, tracked, analyzed, and reported student conduct data● Maintained detailed information on residence hall capacity, usage, and facility issues, including assessing and submitting resident charges to accounting● Selected to serve as inter-departmental trainer and implementation expert during the transition to a new campus-wide student management databaseOther positions held: Housing Assistant, Summer Resident Assistant

Fullerton, California, United States

● Reviewed and edited written content such as articles, captions, and descriptions to ensure accuracy, clarity, and adherence to the publication's style guide● Coordinated with contributors, such as photographers, writers, and others to gather necessary information, verify details, and ensure all content met the publication's standards before finalization● Ensured consistency and quality in language, formatting, and tone throughout the publication to create a cohesive and polished final product. Additionally, proofread the layout to catch any errors before printing● Assisted with Layout Design for ease of reading and use of space

Brea, California, United States

Ensenada Area, Mexico

● Standardized and documented the organization’s intern- and volunteer-related operating procedures.● Planned & oversaw summer learning programs for kindergarten-aged through college-aged youth● Researched community development strategies; designed and implemented related services, including a mentorship program for at-risk pre-teens.● Worked with high-risk infants and toddlers through community outreach, and in a group home and free preschool for working parents.● Translated/interpreted staff meetings, memos, newsletters, etc.● Served as liaison between American and Mexican staff and between staff and volunteers.● Represented the organization to existing and potential supporters, raising awareness and funds.

Brea, California, United States

Whittier, California, United States

Accurately entered medical billing information into the system, ensuring that all details were recorded correctly and efficiently

Brea, California, United States

Brea, California, United States

Brea, California, United States

Early Childhood Education And Teaching

Studied toward a Master's Degree in Early Intervention, starting with courses in Early Childhood Education.

Bachelor Of Arts - Ba, Intercultural Studies

Activities and Societies: Latin American Studies ProgramReceived recognition for leadership, character, philanthropy, and academic.