Jonathan Dayao, Phd Email & Phone Number

Pasig City, Metro Manila, Ph

Manila, Metro Manila, Ph

Responsible for the development and implementation of the company’s business model and strategy.Key Achievements:- Developed Computational Thinking curriculum, products, and services.- Developed Collaboration Center, which is a lightweight Learning Management System.- Launched the Social Sciences Licensure Examination for Teachers (LET) Specialization Reviewer on July 2018.- Launched LET General Reviewer on February 2017.- Deployed Reviewer Maker on November 2016.

Cabuyao, Laguna, Ph

- established the enterprise data and process integration platform using Apache Kafka- forward improvements to operational and strategic IT plans

Quezon City, National Capital Region, Ph

Sydney, Nsw, Au

- Established the team's offshore DevOps strategy resulting to high client and employee satisfaction.- Established self-service processes, service automation, service monitors, metrics, visual management boards, daily huddles, automated testing practices, operations performance reports, data quality, and customer-focused and high-trust culture that all together helped increase team productivity and morale, and systems' availability from 97% to 99.89%.- Conducted "Operational Excellence" training programs in Manila, Hong Kong, and India, which resulted in cost savings and an increase in client and employee satisfaction.

Vancouver, British Columbia, Ca

- Established the outsourcing strategy and led its implementation. This resulted to headcount increase from 110 in 2008 to 410 in mid-2011 and a revenue growth from $8.34m in 2008 to $35m by 2011.- Transformed the AMITS group from a pure body shop engagement to a mixed managed talent and managed service offering that resulted to customer and employee satisfaction.- Implemented the successful transition of tier-3 remote server, and storage and backup system administration services from Canada to Manila.- Established the Quality Assurance Group, and Training and Evaluation Group, and led the Service Desk and IT Infrastructure Operations teams’ process improvement initiatives. These initiatives led to TELUS International Philippines' ISO 20000 certification on December 2010.

Us

1999-2002; 2004-2008- Led 200-employee team providing offshore Application Management services to Safeway USA.- Led the SVI IT operations group.- Successfully implemented the following: Mainframe Maintenance, Time-and-Attendance Application Development Project, Lawson Interface Development Project, and COBOL LE Testing Project

Iselin, New Jersey, Us

- Led the process improvement initiative of RCGIT Philippines resulting in CMMI Level 5 certification on July 4, 2003.- Created and documented the project management, cost estimation, and software development processes that led to the CMMI Level 5 certification.

Manila, National Capital Region, Ph

- Developed academic programs of the college.- Developed the continuing education programs of the college.- Recommended improvements to the computer science program of Higher Education Institutions in the Philippines.- Audited computer science programs of different colleges and universities as member of the CHED Regional Quality Assurance Team (RQAT).