Collin Day Email & Phone Number

New York, Ny, Us

Responsibility for strategy, execution, and leadership of Claim Technology Customer Channels and Customer Digital Capabilities organization.

New York, Ny, Us

New York, Ny, Us

Key stakeholder responsible for aligning and implementing current and emerging technologies to achieve Claim's business needs. Partnering closely with senior leadership from Business and IT to share opportunities, then lead a team to rapidly implement capabilities. I ensure the product vision is well understood and built according to plan while motivating the teams with a vision of the possible and with clear elevating goals.• Partner with Claim and Enterprise business owners to identify, shape, and prioritize technology capabilities that align with the overall business roadmap and strategies • Provide business solution consulting by maintaining an awareness of current and future initiatives and how they align to the strategic vision• Serve as strategic interface to our business partners for the purpose of business technology strategy development, solution discovery and risk management• Manage a high performing “Emerging Technology” team collectively accountable for researching and implementing solutions utilizing new technologies (EX. Artificial Intelligence, Natural Language Processing) in support of the Claim Business Strategy • Steward for Claim Technology Capability definition and best practices, providing proactive input for continuous improvement

New York, Ny, Us

• Accountable for providing IT direction and execution in support of Claim Business Initiatives• Led execution and delivery of strategic projects under the Claim Digital Portfolio. Responsible for resource procurement and allocation, project/product planning and risk mitigation, stakeholder management, financial reporting and forecasting, production implementation, support model and transition• Ensured that the overall IT program is executing according to the business requirements and the construction of technical components are aligned with business design and enterprise standards• Empowered delivery teams to become self-directed, focusing on learning and cross training• Implemented new Internal and External First Notice of Loss application (2015-2017), streamlining contact center first notice of loss capabilities and allowing for the elimination of a legacy application• Completed Windows Server 2003 Currency Upgrade (2014-2015), utilized upgrade as opportunity to simplify infrastructure environment and sunset approximately 200 servers to significantly reduce total cost of ownership• Implemented Catastrophe Workforce Management Application (2013-2014) to enable efficient deployment and tracking of CAT Response team resources

New York, Ny, Us

Workers Compensation Medical Bill Repricing (2012-2013) - Serving as the Business Partner Lead for the support of Claim's Workers Compensation Medical Bill Repricing software as well as the lead for the migration to a new software platform.Litigation Management (2011-2012) - Ran a team of onshore partner resources tasked with the development of a new $12 Million dollar litigation management platform.

New York, Ny, Us

Claim Systems - Managed an area supporting IT server and host infrastructure for the Claim Department totaling 600 servers and a mainframe environment. Oversaw rollouts of new technology to ensure stability to the environments. Oversaw business continuity and catastrophe events planning. Oversaw and managed monthly releases as it relates to infrastructure, applications, and environmental changes. Responsible for resource management of the Operations area as it relates to day-to-day production support in addition to divisional and enterprise driven projects.

New York, Ny, Us

Claim Systems - Worked to enhance existing PMO processes, identify gaps, and make recommendations for improvement. Oversaw PMO internal Auditing activities. Managed Claim PMO Global Sourcing activities as it related to Claim IT PMO project resources, issues, and improvements.

New York, Ny, Us

Personal Insurance - Oversaw and coordinated quality and testing activities of mid-sized projects to ensure successful implementations. Managed a team of consultants to meet cost and scheduling constraints while ensuring the team met their software quality goals. Introduced quality improvement initiatives to streamline QA processes and practices, reducing costs and improving metrics.

New York, Ny, Us

Business Insurance - Provided analysis, design, and build support for the business requirements of the Aetna Claim conversion. Introduced defect management software, processes and procedures to support development and testing for the Loss Systems group.