Heidy Rivero Email and Phone Number
Versatile professional with a rich background in both the dynamic realms of Tourism and Fintech.With over 9 years of hands-on experience, I bring a robust skill set honed through a Bachelor in Business Managemet with a specialization in Tourism, complemented by a Master's in Tourism Management. Thriving on challenges and driven to go the extra mile, I am excited about the prospect of contributing my skills and fostering professional growth within an innovative and vibrant company. Ready to bring a blend of industry knowledge and adaptability to make impactful contributions in any dynamic work environment.
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Support ManagerFintech Apr 2024 - PresentCosta Rica- Present support services to customers (b2c) on the platform;- Assist customers in working with the platform;- Resolve customer problems, pass information on issues outside the area of supportresponsibility to developers and other responsible departments;- Assist in compiling and maintaining the knowledge base of the support team.
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Travel SpecialistConcierge Adventure Jan 2023 - PresentPlaya Del Carmen, Quintana Roo, MessicoSale and coordination of transportation, accommodations, tours and activities. Advise clients regarding destinations, cultures, customs, weather and activities. -
Specialista Vendite E MarketingCubanacan Feb 2023 - PresentProvincia Di Santiago De Cuba, Cuba -
Supporto ClientiExex.Com May 2023 - Feb 2024 -
Commercial SpecialistEmpresa Comercial Caracol S.A Jul 2020 - Nov 2022Santiago De Cuba, CubaNegotiation of contracts and operations with stakeholders, product development, communication (both internal and external). -
Commercial Sales RepresentativeCubanacan May 2016 - Nov 2020CubaOverseeing activities that attract client patronage and maximum profit for the hotels. The main functions entail selling of hotel services to customers to generate revenue for the management as well as assist clients in selecting the most appropriate service that meets their specification.Booking management, online sales -
Graduate TraineeCubanacan Sep 2014 - Apr 2016Santiago De Cuba, Cuba -
Sales ExecutiveIberostar Santiago De Cuba Jul 2017 - Dec 2019Santiago De Cuba, Cuba
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TraineeMelia Santiago De Cuba Nov 2011 - Feb 2012Santiago De Cuba, CubaTrainee in the Hospitality Industry
Heidy Rivero Skills
Heidy Rivero Education Details
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Tourism And Travel Services Management -
5.00/5.00 -
Cum Laude 4.90/5.00 -
Alliance Française Trinidad And Tobago75
Frequently Asked Questions about Heidy Rivero
What company does Heidy Rivero work for?
Heidy Rivero works for Concierge Adventure
What is Heidy Rivero's role at the current company?
Heidy Rivero's current role is Travel Specialist | Customer Support | Account Management.
What schools did Heidy Rivero attend?
Heidy Rivero attended University Of Holguín, Universidad La Salle México, Universidad De Oriente. Cuba, Alliance Française Trinidad And Tobago.
What skills is Heidy Rivero known for?
Heidy Rivero has skills like Ventas, Mercadotecnia, Estrategia De Mercadotecnia, Redes Sociales, Turismo, Reservas Hoteleras, Comportamiento Del Consumidor, Liderazgo, Microsoft Office, Adobe Photoshop.
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