Heidy Rivero

Heidy Rivero Email and Phone Number

Travel Specialist | Customer Support | Account Management @ Concierge Adventure
Heidy Rivero's Location
Santiago de Cuba, Cuba, Cuba
About Heidy Rivero

Versatile professional with a rich background in both the dynamic realms of Tourism and Fintech.With over 9 years of hands-on experience, I bring a robust skill set honed through a Bachelor in Business Managemet with a specialization in Tourism, complemented by a Master's in Tourism Management. Thriving on challenges and driven to go the extra mile, I am excited about the prospect of contributing my skills and fostering professional growth within an innovative and vibrant company. Ready to bring a blend of industry knowledge and adaptability to make impactful contributions in any dynamic work environment.

Heidy Rivero's Current Company Details
Concierge Adventure

Concierge Adventure

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Travel Specialist | Customer Support | Account Management
Heidy Rivero Work Experience Details
  • Fintech
    Support Manager
    Fintech Apr 2024 - Present
    Costa Rica
    - Present support services to customers (b2c) on the platform;- Assist customers in working with the platform;- Resolve customer problems, pass information on issues outside the area of supportresponsibility to developers and other responsible departments;- Assist in compiling and maintaining the knowledge base of the support team.
  • Concierge Adventure
    Travel Specialist
    Concierge Adventure Jan 2023 - Present
    Playa Del Carmen, Quintana Roo, Messico
    Sale and coordination of transportation, accommodations, tours and activities. Advise clients regarding destinations, cultures, customs, weather and activities.
  • Cubanacan
    Specialista Vendite E Marketing
    Cubanacan Feb 2023 - Present
    Provincia Di Santiago De Cuba, Cuba
  • Exex.Com
    Supporto Clienti
    Exex.Com May 2023 - Feb 2024
  • Empresa Comercial Caracol S.A
    Commercial Specialist
    Empresa Comercial Caracol S.A Jul 2020 - Nov 2022
    Santiago De Cuba, Cuba
    Negotiation of contracts and operations with stakeholders, product development, communication (both internal and external).
  • Cubanacan
    Commercial Sales Representative
    Cubanacan May 2016 - Nov 2020
    Cuba
    Overseeing activities that attract client patronage and maximum profit for the hotels. The main functions entail selling of hotel services to customers to generate revenue for the management as well as assist clients in selecting the most appropriate service that meets their specification.Booking management, online sales
  • Cubanacan
    Graduate Trainee
    Cubanacan Sep 2014 - Apr 2016
    Santiago De Cuba, Cuba
  • Iberostar Santiago De Cuba
    Sales Executive
    Iberostar Santiago De Cuba Jul 2017 - Dec 2019
    Santiago De Cuba, Cuba
  • Melia Santiago De Cuba
    Trainee
    Melia Santiago De Cuba Nov 2011 - Feb 2012
    Santiago De Cuba, Cuba
    Trainee in the Hospitality Industry

Heidy Rivero Skills

Ventas Mercadotecnia Estrategia De Mercadotecnia Redes Sociales Turismo Reservas Hoteleras Comportamiento Del Consumidor Liderazgo Microsoft Office Adobe Photoshop

Heidy Rivero Education Details

Frequently Asked Questions about Heidy Rivero

What company does Heidy Rivero work for?

Heidy Rivero works for Concierge Adventure

What is Heidy Rivero's role at the current company?

Heidy Rivero's current role is Travel Specialist | Customer Support | Account Management.

What schools did Heidy Rivero attend?

Heidy Rivero attended University Of Holguín, Universidad La Salle México, Universidad De Oriente. Cuba, Alliance Française Trinidad And Tobago.

What skills is Heidy Rivero known for?

Heidy Rivero has skills like Ventas, Mercadotecnia, Estrategia De Mercadotecnia, Redes Sociales, Turismo, Reservas Hoteleras, Comportamiento Del Consumidor, Liderazgo, Microsoft Office, Adobe Photoshop.

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