Dayle Scott Email & Phone Number

Canterbury, England, United Kingdom

Ashford, England, United Kingdom

• Supporting the Customer Care team• Investigating and responding to queries and complaints• Sending professional and customer friendly emails• Checking bookings and train delays/cancellations• Calculating compensation and issuing refunds• General office administration

Folkestone, England, United Kingdom

• Promoted to this position after only 5 months since starting, to drive customer serviceexcellence, sales growth, and productivity• Advised management of customer service trends, creating proactive strategies to maintain bestpractices• Monitored business and process metrics to measure and manage customer service effectiveness• Monitored, identified & implemented best practice to ensure efficient communication withcustomers• Implemented personal development programmes to enhance staff capabilities and satisfaction• Coordinated external suppliers to meet customer order requirementsKey Achievements• Trained, led & motivated a team of 6 customer service team members to deliver industry-leadingcustomer service• Increased client retention through outstanding customer service engagement• Drove improvements in customer satisfaction scores by providing a superior level of customerservice & offering applicable product solutions or suitable alternatives• Exceeded performance targets through effective reviewing of resource and workload

Folkestone, England, United Kingdom

Provided professional and helpful support to new and existing clients. De-escalated objections anddisputes professionally, to maintain customer satisfaction. Advised management of customer servicetrends, creating proactive strategies to maintain best practices.

Aylesford, England, United Kingdom

Fostered positive working relationships with customers, knowledgeably responding to delivery questionsand concerns. Became the #1 Driver on the DA Overall Weekly Performance Summary. Selected efficientroutes in compliance with delivery instructions and fuel policies, continually meeting company targets.

Marylebone, London, England

Solved customer queries and problems effectively and efficiently, maintaining excellent satisfactionratings. Designed & implemented a training programme to inspire and motivate staff in order to improvecustomer service standards.Key Achievements• Designed and implemented “Karma is a Boomerang” training programme, resulting in theMystery Diner score increasing from 62% to 100%• Led and inspired team of 30 to uphold brand standards and demonstrate professionalism• Utilised strong work ethic & excellent customer service to contribute to the vast increase in newcustomers and enhanced customer retention• Protected the company’s stellar reputation by ensuring restaurant interior presentation wasexceptionally maintained by passionate staff members

Marylebone, England, United Kingdom

Serving High Profile guests at The Marylebone HotelSet up various events including corporates, celebrations, wedding receptions, marketing parties, andtastings. Expertly served wines and cocktails from extensive alcohol menu, ensured smooth running ofoperations, and maintained a high standard of service. Prepared newly arrived gifts and amenitiesdirectly to client rooms.

Cape Town, Western Cape, South Africa

As the company’s sole manager, ran all aspects of the business which included month-end, office admin,debtors, staff supervision, quality control & logistics. Strategically scheduled and managed 5+ staffmembers, maintaining high-performing business operations. Booked in numerous orders for delivery onCRM and invoiced customers using SAGE.

Cape Town, Western Cape, South Africa

- Worked within Jonkershuis Eatery, providing consistent and excellent customer service - Wine pairing: Received extensive wine/menu training to effectively make recommendations to guests - Events: Organised and executed weddings and special occasions

Cape Town, Western Cape, South Africa

Co-owned Business with a PartnerMarketing of Business, Banking and Office Admin Booking Tours and TransfersConducted Private, Business and Airport Transfers

Cape Town, Western Cape, South Africa

Held extensive customer service, sales & business management accountabilities, functioned as a clientliaison regarding specific piano requirements, provided quotations, supported the sales and rentals ofPianos, and ensured rental contract completion. Responded to clients via telephone and e-mail queriesand oversaw banking and petty cash.Key Achievements• Managed, motivated & trained 4 Piano Technicians, allocating workloads, ensuring qualitycontrol on all work performed, and drew up Technicians job sheets/tuning & assessmentschedules• Maintained direct contact with the Owner during his 1 to 2-month absences, booking pianotunings/servicing/assessments, requisitioning funds, compilation of detailed daily diaries &tracking all business activities• Held Key Holder duties, opening and closing the business, and ensuring security measures werein place• Clients included major theatres, the University of Cape Town, multiple schools, churches &private individuals