As Customer Success Manager at KOPE, I am responsible for delivering an exceptional customer experience that drives business growth. I focus on understanding and meeting customer needs through strategic development and strong relationship building by ensuring that our software and services consistently exceed expectations. Key Responsibilities:- Build and maintain customer relationships to understand and meet their needs.- Develop and implement customer success strategies aligned with company objectives.- Provide leadership in customer support to resolve issues effectively and improve customer satisfaction.- Collaborate with teams across the company for business development and to align product offerings with market demands.- Manage accounts to drive growth through upselling and cross-selling.- Utilise data analytics for informed decision-making and to guide customer engagement strategies.- Represent customer perspectives within the company to inform product and service improvements.Achievements:- Led the development and implementation of a new customer onboarding program- Improved customer onboarding and satisfaction through strategic initiatives.- Expanded key accounts, contributing to revenue growth.- Enhanced decision-making and customer support through a data-driven approach.

As Product Manager at KOPE, my primary focus was commercialising our SaaS solutions for offsite construction product manufacturers. I identified initial customer targets, ensured product-market fit, and developed features based on core customer requirements.Key Responsibilities:- Directed the licensing and commercialization of our SaaS solution.- Performed market analysis to identify and engage initial customer groups.- Developed and implemented features to enhance our core product offering, including demo experience, product categorization, and pricing strategies.- Collaborated with the leadership team and fellow Product Managers to ensure product strategies aligned with company objectives.- Worked with software development and sales teams, aligning product development priorities with marketing efforts.- Oversaw the entire feature lifecycle, from initial concept to market release.Achievements:- Played a key role in introducing customer-centric products into the offsite construction market, resulting in early and effective customer engagement.- Effectively identified and captured initial customer segments, facilitating a strong market entry.- Developed and executed a comprehensive go-to-market plan, setting the stage for ongoing product development and market growth.My objective in this role was to drive successful product launches and foster sustainable growth for KOPE, which was achieved through strategic commercialization efforts and collaborative team dynamics.

As the Founder and Managing Director of Penny Deer, I built the company with a vision to innovate in the residential development sector. My focus has been creating a housebuilding company and implementing the processes and systems that leverage technology to set us apart as a tech-enabled developer. This approach differentiates us from traditional residential developers and underpins our commitment to quality and sustainability.Key Responsibilities:- Founded the company and developed the brand, establishing a unique identity in the residential development market.- Created and implemented the processes and systems to grow our company sustainably for years to come.- Led land acquisition efforts, identifying and securing optimal sites for residential development.- Refined our housing design and product offerings to meet customer needs and market trends.- I managed financial, design, engineering, and contractor teams to bring the project in on budget and to the best quality achievable.- Ensured the use of sustainable and modern construction methods in all projects was possible.- Developed relationships with key stakeholders, including investors, communities, and suppliers.- Wrote and coordinated the software development for land acquisition, costing and estimating and project planning that set us apart.Achievements:- I successfully built and launched an SME housing development company.- Managed multiple housing projects recognized for their innovation in delivering quality, sustainable homes using modern construction methods.- Established a strong brand in the market, recognized for its commitment to sustainability and technology in residential development.My role as Founder and Managing Director has been to combine sustainable practices, innovative design, and technology to create a new housing development company recognised for its quality and value in the regional housing market.

Responsible for the sourcing, acquisition and management of a residential rental portfolio across East England.

Responsible for managing the digital design and construction data of all WeWork locations globally. As WeWork shifted from hyper-growth to profitable operation, I was responsible for planning and implementing the company-wide portfolio audit, data clean-up and upgrade of the project data for WeWork 900+ active locations and 3000+ historic projects. Worked closely with Leadership teams in WeWork Real Estate, Design, Construction, Operations, Sales, Marketing, and Technology to align priorities, timelines and data fidelity upon completion.

Senior Manager EMEA Innovation StudioLeading a team of Design Technology Specialists, BIM Experts, and Software developers to improve project delivery processes and data quality for all projects across EMEA through agile technology implementation. Supporting all functions within the Product and Development group, including Architects and Interior Designers, MEP Engineers, Project Managers, Supply chain and sourcing and all external parties working on projects. As a team, we are responsible for the data integrity shared with the wider business groups including Leadership, Real Estate, Sales, and our Community teams in all locations across EMEA.

Responsible for the Virtual Design and Construction (VDC) Discipline across all EMEA HQ locations. Ensuring data integrity and project deliverable quality is maintained across all projects, and supporting team members in their professional development as BIM Managers, Design Technology Specialists, and AEC Software Developers.

As a Building Information Specialist, I am involved in projects from start to finish with Team Leads in Architecture, Interior Design, Construction, Logistics, & Operations. I am responsible for ensuring teams have the latest and most accurate project data, supporting continuous improvement initiatives and implementation of best practices within project teams, and making sure that we continue to improve and deliver awesome projects.

Production of Architectural graphic information for Sports and Leisure bids for projects across the London area.

Full time architectural assistant in a small architect practice. Produced Revit models for client presentations and ammending for planning applications.