Talent Acquisition and Recruitment: Identify, attract, and onboard talent that aligns with SenCura's mission of providing unmatched senior care. This includes sourcing candidates who are compassionate, professional, and dedicated to service excellence.Interviewing and Candidate Evaluation: Conduct interviews and evaluate candidates based on their ability to meet the company's standards for service, commitment to quality, safety, and the core values of integrity and respect.Employee Onboarding: Facilitate the onboarding process for new hires, ensuring they understand the company's mission, values, and commitment to seniors and adults with disabilities.Training and Development: Coordinate with other departments to ensure employees receive the necessary training to provide premier service and uphold the company's reputation for excellence in senior care.Compliance and Policy Adherence: Ensure recruitment processes are compliant with legal standards and the company's policies. Promote a work environment that reflects the company's dedication to dignity, compassion, and professionalism.Building Relationships: Foster relationships with potential candidates, educational institutions, and other recruitment sources. Represent SenCura's values and mission in the broader community to attract top talent.Diversity and Inclusion: Implement strategies to promote diversity in hiring and create an inclusive environment that resonates with SenCura's values of respect, integrity, and compassion for all individuals.Feedback and Improvement: Continuously seek feedback from new hires and hiring managers to improve the recruitment process and ensure alignment with the company's mission and commitment to seniors.

Lead with Vision: Champion your team of customer service stars, steering them with inspiration and expertise. Your leadership lights the path to exceptional client interactions.Master of Client Relations: Be the architect of unforgettable client experiences. Your knack for understanding and anticipating client needs in the film industry sets us apart.HR Meets Customer Service: Seamlessly weave human resource principles into the fabric of customer service. Empathy and clarity aren't just words to you—they're your tools of trade.Feedback Whisperer: You have a sixth sense for feedback, transforming client and team insights into goldmines for service excellence and innovation.Conflict Resolution Guru: When challenges arise, you're the calm in the storm, adeptly navigating through creative and technical mazes to find solutions that satisfy.Policy Pathfinder: Craft and implement customer service policies that resonate with our creative ethos, ensuring they strike the perfect chord with our team and clients.Mentorship Maestro: Educate and empower your team with regular masterclasses, blending general service skills with the unique beats of the film production world.Performance Conductor: With a keen eye, monitor and fine-tune your team's performance, ensuring every client interaction is a hit.Collaborative Choreographer: Dance in step with various departments, syncing HR, production, and creativity to orchestrate a unified approach to service and management.Values Vanguard: Be the embodiment of our company's passion and creativity. In your role, you don't just uphold our values—you bring them to life, in every interaction, every day.

Client Interaction and Support: Act as the first point of contact for clients, addressing inquiries and resolving issues related to outsourcing services. Provide detailed information about the various services offered, like call center support, web design, and mobile application development.Service Knowledge: Maintain a thorough understanding of iPloy’s outsourcing services, including their legal and business frameworks, to effectively communicate with clients.Feedback Collection and Analysis: Gather client feedback on services provided and relay this information to relevant departments for continuous improvement of service quality.Problem-Solving and Escalation: Address client concerns and problems promptly, escalating them to higher authorities when necessary to ensure client satisfaction.Communication and Coordination: Liaise between clients and iPloy’s recruitment and HR teams to ensure that client needs are understood and met effectively.Record Keeping and Reporting: Maintain accurate records of client interactions, transactions, feedback, and complaints. Prepare reports on these metrics for management review.Promote Company Values: Uphold and promote iPloy's commitment to providing equitable and prosperous opportunities in the Philippines, ensuring these values are reflected in client interactions.Performance-Based Service: Deliver services in line with iPloy’s commitment to decent pay based on performance and contribute to a positive working environment.Adherence to Policies: Strictly adhere to the company's principle of equal opportunity and ensure compliance with all legal and ethical standards in client interactions.

Talent Management: Oversee the recruitment process to ensure the hiring of the most qualified candidates who meet the company's high standards in communication, emotional intelligence, and technical skills. This includes ensuring adherence to the thorough screening procedures already in place.Training and Development: Develop and implement training programs to enhance employee skills, performance, and productivity. Ensure that the team remains well-versed in the latest trends in call center and BPO management.Policy Development and Compliance: Ensure that HR policies are up-to-date and in compliance with legal and ethical standards, particularly in regards to international and local labor laws. Oversee the administration of these policies.Performance Management: Implement a performance management process that aligns with the company's objectives and fosters high performance. Address any performance issues with effective solutions.Employee Relations and Engagement: Foster a positive work environment in line with the company’s "green" philosophy and maintain employee relations. This includes addressing employee grievances and fostering an inclusive workplace culture.Compensation and Benefits: Manage the compensation and benefits program, ensuring that the packages are competitive and align with the company's financial objectives and talent needs.Health and Safety Compliance: Oversee the health and safety of the workforce, ensuring compliance with occupational health and safety standards, particularly in the context of the company's physical office location and facilities.Strategic HR Planning: Align HR strategies with business goals, analyzing HR metrics for decision making, and forecasting future HR needs in accordance with business growth.Team Leadership: Lead and develop the HR team, ensuring they are equipped to support the company’s dynamic needs and the high standards required for serving clients effectively.