Delivering exceptional customer service while examining passengers tickets/boarding passes, government issued identification and travel documentation. Assisted costumers with special needs and quickly addressed and resolved costumer complains. Prepare, check and complete flights in the system. Announced and provided information on arrival and departure times, boardings procedures, gate changes and flight details. Assisted in enforcing airlines rules about luggage conditions and tickets policies. Strong knowledge of Amadeus system. Writing detailed reports during and after any irregular operation. Worked collaborative with others support colleagues and helped them be successful with new processes and technologies