Social Media Specialist
Redwood City, Ca, Us
Leading marketing, community management and social media activities for Facebook and mobile games to maximize revenue, retention and player satisfaction. • Managed the social presence for Tetris Blitz, SCRABBLE Digital, Theme Park TM, MONOPOLY Hotels, Real Racing 3 and Sims Free Play• Managed the beta, launch and live community for Tetris Blitz, TMI Trivia and RISK: Factions (Facebook)• Grew the Tetris Blitz Facebook page to over 700k fans in less than a year• Created weekly content schedule, copy and some art assets for all previously mentioned pages• Proposed, executed and reported back on contests, sweepstakes and other social media campaigns• Community Manager liaison between EA and Hasbro, BPS (the Tetris franchise owner) as well as Playfish for marketing campaigns, customer support and social media initiatives• Facilitated collaboration between marketing, production, customer support, and third party stakeholders to increase daily active users • Provided feedback to key stakeholders based on community feedback• Produced an in-game help page on RISK: Factions, which significantly reduced the number of help tickets submitted to the customer service department• Produced and maintained FAQs for all mobile and Facebook games created at EA Salt Lake • Worked directly with the development team to resolve player issues reported on social media • Monitored the latest trends in social media and looked into emerging platforms• Conducted A/B testing on email CTAs increasing click-through rates 10%• Created and updated training documents to help Community Managers and the Marketing Team. These ranged from how to request asset creation from our central art team to best practices for Facebook contests