Daymijra Middelhof Email & Phone Number

Willemstad, Curacao

Key Achievements and Responsibilities:• Monitoring portfolio to both identify and address, changes in fraud trends, by channel and product.• Executing root cause analysis to identify any process or systemic vulnerabilities.• Making recommendations to address and identify any weaknesses that may impact fraud.• Exhibiting the ability to present and quantify weaknesses to key senior stakeholders. The expectation is that the analytics will be delivered to the CFO level and… Show more Key Achievements and Responsibilities:• Monitoring portfolio to both identify and address, changes in fraud trends, by channel and product.• Executing root cause analysis to identify any process or systemic vulnerabilities.• Making recommendations to address and identify any weaknesses that may impact fraud.• Exhibiting the ability to present and quantify weaknesses to key senior stakeholders. The expectation is that the analytics will be delivered to the CFO level and effectively presented in a simple but effective way.• Executing the implementation of key control improvements from inception to execution.• Collecting relevant information within and outside Flow/UTS i.e. roaming.• Independently performing analysis and reporting on results.• Researching new forms of fraud, abuse, and improper use, in the creation of new products and services of Flow/UTS.• Identifying the most effective ways/means/methods for presenting information to key stakeholders ensuring adaptable approaches to reach the audience targeted.• Having exceptional ability to disseminate complex issues into simple business analysis to enable senior stakeholders to make quick and appropriate decisions.• Collecting appropriate data that demonstrate the fraud.• Preparing documents, financial or service impact, and interviews regarding fraud operators.• Archiving and reporting as appropriate, all relevant information relating to the nature and extent of the frauds, and ensuring all related documents are kept.• Preparing proposals and presenting to the Management Team.• Independently monitoring developments and translating them into possible (attempts to) fraud at Flow/UTS.• Ensuring the proper implementation of procedures within Flow/UTS designed to prevent fraud and reporting on these exceptions.• Maintaining contact with customers and partners on how to obtain and provide information on the prevention and control of (attempted) fraud. Show less

Curacao

Key Achievements and Responsibilities:• Checked CDR's when calls are unjustly charged and made calculations for reimbursement where appropriate and troubleshot mobile data connections issues.• Helped colleagues with UTS applications.• Created, canceled, and edited network accounts and UTS programs.• Analyzed and resolved disrupted services, brought to attention by front line departments like CSR, Contact Centre, and other help desks that are in direct contact with… Show more Key Achievements and Responsibilities:• Checked CDR's when calls are unjustly charged and made calculations for reimbursement where appropriate and troubleshot mobile data connections issues.• Helped colleagues with UTS applications.• Created, canceled, and edited network accounts and UTS programs.• Analyzed and resolved disrupted services, brought to attention by front line departments like CSR, Contact Centre, and other help desks that are in direct contact with customers.• Identified the nature and severity of obtained reports about relevant services and assessed different solutions.• Provided first-line support concerning the internal network, both through telephone and email, and where necessary solving problems directly with customers.• Analyzed and passed on requests to the right departments for further processing.• Strengthened contact with third-party vendors, Core-data, VAS, switching departments concerning incoming complaints and problems.• Resolved basic workstation problems before escalating to PC Support.• Instructed users when needed to solve any issues regarding internet/mobile and or other telecom related.• Sent company-wide emails regarding any system downtime.• Successfully handled critical customer escalations and analyzed cases. Show less

Willemstad, Curacao

Key Achievements and Responsibilities:• Tested and analyzed IT system and software performance.• Resolved incoming client and personnel IT queries remotely via email and phone, or at the office.• Prioritized and resolved IT concerns and escalated serious issues to relevant stakeholders.• Avoided service interruptions by performing system installations, updates, and maintenance procedures.• Prepared training manuals and FAQ materials for easy-access end-user guidance.•… Show more Key Achievements and Responsibilities:• Tested and analyzed IT system and software performance.• Resolved incoming client and personnel IT queries remotely via email and phone, or at the office.• Prioritized and resolved IT concerns and escalated serious issues to relevant stakeholders.• Avoided service interruptions by performing system installations, updates, and maintenance procedures.• Prepared training manuals and FAQ materials for easy-access end-user guidance.• Documented processes and maintained service desk records.• Made recommendations to optimize IT performance and to prevent future problems.• Collaborated with internal departments to ensure that IT needs are met.• Kept informed of advancements in IT.• Trained other staff on troubleshooting and diagnosing problems Show less

Willemstad, Curacao

Key Achievements and Responsibilities:• Gave instructions to colleagues to execute tasks.• Assisted with solving problems concerning daily operations.• Substituted the manager during holiday periods with executive tasks and reports.• Activated Blackberry services.• Responsible for the programming of internet, email, and installing applications on Blackberry's smartphones.• Resolved complaints concerning surfing on the internet, sending and receiving emails on… Show more Key Achievements and Responsibilities:• Gave instructions to colleagues to execute tasks.• Assisted with solving problems concerning daily operations.• Substituted the manager during holiday periods with executive tasks and reports.• Activated Blackberry services.• Responsible for the programming of internet, email, and installing applications on Blackberry's smartphones.• Resolved complaints concerning surfing on the internet, sending and receiving emails on smartphones.• Repaired Blackberry software and possibly hardware.• Troubleshooting of data roaming on Blackberry phones.• Responsible for giving Blackberry instructions and training about necessary programs to colleagues and clients.• Checked, analyzed, reported, and solve incoming complaints.• Maintained storage and switched broken devices if necessary. Show less

Willemstad, Curacao

Key Achievements and Responsibilities:• Responsible for giving instructions to colleagues to execute tasks.• Assisted with solving problems concerning daily operations.• Substituted the manager during holiday periods with executive tasks and reports.• Responsible for the programming of internet, email, and installed applications on Blackberry's smartphones.• Resolved complaints concerning surfing on the internet, sending and receiving emails on smartphones.

Willemstad, Curacao

Key Achievements and Responsibilities:• Assisted clients with travel packages.• Set up travel packages, promote travel packages.• Provided tour guide services to groups during annual tours.• Provided Private Tours Services to clients.• Booking separate cruises, rental cars, hotel stays, activities, airlines tickets, and more based on the client's request.• Maintained positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.•… Show more Key Achievements and Responsibilities:• Assisted clients with travel packages.• Set up travel packages, promote travel packages.• Provided tour guide services to groups during annual tours.• Provided Private Tours Services to clients.• Booking separate cruises, rental cars, hotel stays, activities, airlines tickets, and more based on the client's request.• Maintained positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.• Negotiated preferred rates with vendors of direct travel.• Planned travel accommodations, booking flights, hotels, car rentals, and coordinating activities.• Managed and processed all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.• Assisted with any travel-related issues that may arise.• Researched travel deals and evaluated prices and services.• Arranged travel accommodations for business visitors.• Created, optimized, and monitored corporate travel policies.• Prepared travel budget reports.• Analyzed and prepared reports on travel spending.• Resolve travel issues, complaints, and refunds.• Ensured to stay up-to-date with tourism trends by attending travel seminars.• Worked with clients to determine their traveling needs.• Guided clients on the appropriate styles of transportation, travel dates, costs, and accommodations.• Planned details for travel including transportation, accommodation, and airlines. Show less

Willemstad, Curacao

Willemstad, Curacao

Willemstad, Curacao

Willemstad, Curacao

Pre Master, Pre Master

High School Diploma, Computer Engineering