Dayna Jones Email and Phone Number

-Developing and maintaining processes for managing and tracking the full IT asset, license, and maintenance life cycle, from procurement to retirement- Working closely with the Department of Defense to ensure policy compliance and asset maintenance-Defining, maintaining, and updating policies and procedures for effective management of the IT asset life cycle (e.g., acquisition, deployment, utilization, de-installation, reallocation, and disposal)-Defining metrics, collecting data, and reporting on the effectiveness of IT asset management processes-Joining financial, contractual, and inventory functions in support of new material purchases and capital equipment replacement

-Conducted pre-flight and post-flight inspections on C-130 and C-17 aircraft, ensuring operational readiness and compliance with safety standards.-Supervised and coordinated maintenance activities for C-130 and C-17 aircraft, including troubleshooting, repair, and servicing to maintain optimal performance and mission readiness.-Trained and mentored junior crew members in aircraft maintenance procedures, safety protocols, and technical skills, fostering a culture of excellence and accountability within the team.

-Supported projects for SDG&E to ensure seamless execution and alignment with company objectives through coordination of meetings and agendas, taking action items and meeting minutes.-Provided Data Control for Resource Forecasting team’s system of records, maintaining documentation and focusing on short term resource allocation.-Manipulated Power BI tools for resource allocation process during project and portfolio management phases.

-Developed single page web UI to consume RESTful API using HTML, CSS, JavaScript, Angular2+-Developed RDBS using postgreSQL and other frameworks. Built relational databases via ORM and ensured all CRUD functionality is accessible via a Restful API -Ensured 80% unit test coverage for service-layer classes using Junit, mockito and Jacoco frameworks-Used OOP and other fundamentals to build backend applications while incorporating other frameworks like Spring. Also reduced risk in development using CI/CD pipeline and agile methodologies

-Managed client accounts for prominent organizations including US Bank and Petsmart, ensuring effective communication, project delivery, and satisfaction.-Adhered to quantifiable performance goals including profitability and SLA metrics-Communicated each stakeholder’s requirements, scope of work, processes, and procedures to ensure service is exceeding customers’ expectations-Responsible for proactive customer communication, KPI’s, profitability and client satisfaction.-Participated in internal/external meetings related to customer accounts, performance/analytics