Dayna Dobos Email & Phone Number

Livonia, Michigan

- Collaborate, review and provide feedback on assigned Statements of Work (SOW) and other contracts for capability, estimates and completeness within specified timelines.- Review Business Requirements Documentation and provide feedback to Functional Consultants.- Author Solution Design Documents (SDD) based on Business Requirements.- When leading the delivery of a project, assigns and reviews the build, test and deployment tasks to Technical Consultants.- Work with delivery teams to confirm customer requirements, create complex design elements and ensure the overall design approach is sound.- Ensure the success of projects, through collaboration with the project team, including creation and validation of accurate configuration per requirements and design, unit and system testing of configured application and adherence to established timelines.- Support client testing phase with responsiveness and detailed follow through on issues and changes in a professional and timely manner.- Assist clients with data load and system initialization for go-live activities.- Resolve project concerns or technical issues, individually or as a team and update the Project Managers on overall project status and technical issues.- Enable partners through mentoring and assistance on projects.- Expand skill set to include areas outside of policy editor (e.g. clocks, reports, integrations, etc.

Livonia, Michigan

Center of Excellence - Salesforce Knowledge Manager- Train new knowledge base authors and approvers (new hires, partners and SMEs).- Lead efforts to make sure that knowledge base content stays up to date for new products and releases.- Serve as a first point of contact for knowledge questions from the Center of Excellence.- Communicate relevant updates about the knowledge base to the department.- Facilitate intra-department knowledge sharing.- Author articles for the Center of Excellence best practices and issues to help grow the global database.

Livonia, Michigan

- Ensure the success of projects, through collaboration with the project team, including creation and validation of accurate configuration per requirements and design, unit and system testing of configured application and adherence to established timelines- Resolve project concerns or technical issues, individually or as a team and update the Project Managers on overall project status and technical issues- Configure the WorkForce Suite, which includes setup functions, screen layouts, workflows and calculations, according to detailed customer specifications- Write complex formulas that leverage mathematical and/or programming skills- Perform unit and system testing of configured application- Collaborate with team members to complete project assignments by set deadlines- Assist customers with data load and system initialization for go-live activities- Enable partners through mentoring and assistance on projects and provide configuration training, as needed

Thomson Reuters

Assisted practicing accountants and/or professional tax preparers with a variety of questions involving tax law, calculations and technical issues as they utilize an industry leading software. Actively collaborated with the development team to resolve inquiries and bugs within the software.