Dayna Hepper Email and Phone Number
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Dayna Hepper personal email
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I’m fascinated with what makes people tick. So, I spent time studying humans and why we do the things we do. That’s led to a career of influencing outcomes, whether consumer behavior or employee performance. Here are some “Dayna-points” to highlight my story so far:-I have 25+ years of professional leadership experience. I’ve learned a good leader isn’t savvy at everything but must inspire a vision and create a culture that empowers others to succeed.-I love the world of predictive analytics. I am curious about behaviors represented in the numbers. What stories are revealed? Then the fun part. Develop actions to influence behaviors, measure and predict the future. It’s not magic. It’s math. -I've managed projects off and on since the 1990s. I made it official with my Project Management Professional (PMP) certification in 2017. I am a massive fan of agile and PDSA (plan/do/study/act) approaches. -I’ve led teams of many shapes and sizes but none more empowering (and humbling) than customer experience, direct sales, and contact center teams. There is no better way to understand your business than to walk a mile in your customers’ shoes. Use your products and spend time in your contact center. Successful business leaders understand their customers’ experiences, both good and bad.-A few of my other skills are fundraising, non-profit leadership (7 years), and talent development (forever). I relish helping others establish and achieve their goals. I’ve learned most people want to succeed, and a good leader facilitates that journey while encouraging people to be the best versions of themselves.-I’ve worked in many industries: Telecommunications (13 years), Casino & Gaming (7 years), and Dental Insurance (8 years), to name a few. As a result, I’ve experienced various business practices and learned many lessons along the way—the best and sometimes hardest lessons emerge from the unexpected…what NOT to do next time.-I’m a lifelong learner focused on professional development. I completed many courses over the years, but the highlight was a Master of Science in Business Psychology in 2020, studying human behavior and techniques to improve workplace collaboration. If you aren’t learning and growing, you are getting left behind.That’s me in a nutshell. For more information, please peruse my work history or contact me at dayna.hepper@gmail.com.
Delta Dental Of South Dakota
View- Website:
- deltadentalsd.com
- Employees:
- 45
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Vp Growth And Customer ExperienceDelta Dental Of South Dakota May 2015 - PresentPierre, South DakotaMy responsibilities include establishing and implementing strategy, messaging, and essential tools to drive brand development, revenue creation, and retention in the dental insurance industry.I oversee the project management program as well as ensure a positive customer experience while directing contact center operations.Some of my contributions within this role:• Exceeded all quality and productivity targets, while overseeing contact center improvement strategies.• Achieved 95% customer adoption and 75% clinician utilization within twelve months, while developing a market plan to effectively implement cutting-edge Health through Oral Wellness® program based on predictive analytics tool.• Formulated and directed retention strategy recognized with maintaining a world-class retention rate of 98.9% despite the impact of the global pandemic.• Enhanced employee satisfaction by 21% YoY and reduced employee attrition by executing corporate culture and personal development planning initiatives.
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Marketing Strategist & Creativity FacilitatorHepmark 2014 - PresentPierre, South Dakota, United StatesUnleashing the power of creative thinking for various clients including South Dakota State Treasurer, SD Department of Agriculture, and Previser. My duties include facilitating strategic planning for a range of businesses and developing structures to enhance their strategic planning function. Clients entrust me to evolve their approach to market by establishing brand pillars to guide the development of brand standards and communication assets.I also provide full-service marketing and communication activities, including television, social media, print, tradeshow, and direct marketing.Some of my accomplishments include:• Developed South Dakota State Treasurer's public presence with TV, print, social media, and tradeshow content.• Created PreViser's online support strategy, including the publication of a collection of how-to videos to guide dental clinicians through the risk assessment process. -
Vice President MarketingTechlink Entertainment Apr 2012 - Aug 2014Sydney, Nova ScotiaI was responsible for establishing and implementing market strategies to enable product export and steer sales within the worldwide gaming sectorI oversaw a marketing plan that included player research, branding, tradeshow events, media, and an online presence. As a senior leadership team member, I developed market strategies and led annual business planning and budgeting activities to help the company accomplish corporate objectives. In addition, I evaluated market opportunities to provide strategic direction and establish company presence throughout international jurisdictions. My duties also comprised leading the design team to upgrade classic video lottery game elements and sales support content. I oversaw the media relations effort, including public relations and corporate stakeholder communications.My accomplishments within this role included:• Redesigned corporate brand to represent core business values with modern appeal for international markets.• Developed and implemented a unique post-launch marketing program to meet sales goals for expanding territories.• Launched multiple products in international jurisdictions, created brand awareness and drove sales with international gaming operators.• Improved online presence through content-driven engagement and two-way conversation to cultivate connections and establish sales opportunities. -
Associate Director Market Effectiveness, Market Knowledge, Contact Centers, Campaign ImplementationBell Aliant 1999 - 2012Halifax, Canada Area -
Director Of Qualitative Research And Call CenterFocal Research Consultants Ltd 1994 - 1999Halifax, Canada Area
Dayna Hepper Skills
Dayna Hepper Education Details
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Business Psychology -
Marketing
Frequently Asked Questions about Dayna Hepper
What company does Dayna Hepper work for?
Dayna Hepper works for Delta Dental Of South Dakota
What is Dayna Hepper's role at the current company?
Dayna Hepper's current role is VP Growth & Customer Experience | Talent Development | Revenue Growth & Optimization | Market Research & Analysis | Client Service & Management | Project Management.
What is Dayna Hepper's email address?
Dayna Hepper's email address is da****@****iant.ca
What is Dayna Hepper's direct phone number?
Dayna Hepper's direct phone number is +160522*****
What schools did Dayna Hepper attend?
Dayna Hepper attended Franklin University, Cape Breton University.
What skills is Dayna Hepper known for?
Dayna Hepper has skills like Telecommunications, Customer Experience, Product Management, Marketing, Team Leadership, Broadband, Strategic Planning, Business Case, Management, Marketing Strategy, Iptv, Wireless.
Who are Dayna Hepper's colleagues?
Dayna Hepper's colleagues are Tarin James (Hessil), Gene Campbell, Jennifer Murray, Jessica Edwards, Gene Tetzlaff, Ladonna Frederick, Olivia Zilm.
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