As a former Knowledge Management Specialist at Trade Republic, I leveraged my technical writing and communication skills to create and maintain engaging and informative content for internal and external audiences. I have over three years of experience in knowledge management, learning and development, and customer support in the fintech industry.My core competencies include designing and implementing knowledge management strategies, systems, and processes, as well as collaborating with cross-functional teams and stakeholders to identify and address knowledge gaps and needs. My mission is to empower teams with knowledge and insights that enhance their performance, productivity, and satisfaction. I am passionate about learning new technologies and best practices, and sharing them with others.
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Knowledge Management SpecialistTrade Republic Feb 2022 - Feb 2023Berlin, Germany -
Learning & Knowledge Management Analyst - PosSumup Apr 2020 - Oct 2021Berlin, Germany -
Customer Service Coordinator Pos - FrSumup Mar 2018 - Mar 2020Berlin, Germany -
Cs RepresentativeNexon Europe Nov 2016 - Mar 2018Région De Berlin, Allemagne- Ticket processing- Service income/activity & user feedback reporting- Account management- Bug reporting
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Customer Care SpecialistZalando Se Sep 2016 - Nov 2016Berlin, Berlin, Germany -
Customer Support & Community ManagerGamevil Europe Mar 2016 - Aug 2016Berlin- Solving client issues, billing malfunctions and reports- Planning, execution and coordination of events- Quality control and game testing (QA)- Control of frauds and cheats -
Customer Support & Community ManagerShanda Games Sep 2015 - Feb 2016Région De Berlin, Allemagne- Solving client issues, billing malfunctions and reports- Planning, execution and coordination of events- Management of rewarding processes- Quality control and game testing (QA)- Control of frauds and cheats- Online Moderation -
Localization SpecialistShanda Games Feb 2015 - Aug 2015Région De Berlin , Allemagne- Localization of In-game texts such as quests, dialogues, user interfaces and global game content- Creative content creation for in-game/forum events, company's website, news and announcements- Proof reading, editing and localizing legal texts such as terms and conditions or terms of service - Localization of several PC & Mobile games for French users- Websites' user interface editing -
Freelance Localization SpecialistLocalization Specialist 2010 - 2015Région De Paris, FranceVarious translations, creative content editions and additional proof-reading commisions for startups, and video game companies.
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Dental TechnicianDualceram Nov 2013 - Dec 2014Région De Paris, France
Yann Mathan Skills
Yann Mathan Education Details
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École Dentaire Française Edf/EsadDiploma
Frequently Asked Questions about Yann Mathan
What is Yann Mathan's role at the current company?
Yann Mathan's current role is Knowledge Management Specialist | Communication, Problem Solving.
What schools did Yann Mathan attend?
Yann Mathan attended École Dentaire Française Edf/esad.
What skills is Yann Mathan known for?
Yann Mathan has skills like Customer Support, Localization, Online Games, Mmorpg, Text Editing, Proofreading, Community Management, Online Gaming, Mobile Games, Communication, Video Games, Community Moderation.
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Yann MATHAN
France
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