Yann Mathan

Yann Mathan Email and Phone Number

Knowledge Management Specialist | Communication, Problem Solving
Yann Mathan's Location
Berlin, Berlin, Germany, Germany
About Yann Mathan

As a former Knowledge Management Specialist at Trade Republic, I leveraged my technical writing and communication skills to create and maintain engaging and informative content for internal and external audiences. I have over three years of experience in knowledge management, learning and development, and customer support in the fintech industry.My core competencies include designing and implementing knowledge management strategies, systems, and processes, as well as collaborating with cross-functional teams and stakeholders to identify and address knowledge gaps and needs. My mission is to empower teams with knowledge and insights that enhance their performance, productivity, and satisfaction. I am passionate about learning new technologies and best practices, and sharing them with others.

Yann Mathan's Current Company Details

Knowledge Management Specialist | Communication, Problem Solving
Yann Mathan Work Experience Details
  • Trade Republic
    Knowledge Management Specialist
    Trade Republic Feb 2022 - Feb 2023
    Berlin, Germany
  • Sumup
    Learning & Knowledge Management Analyst - Pos
    Sumup Apr 2020 - Oct 2021
    Berlin, Germany
  • Sumup
    Customer Service Coordinator Pos - Fr
    Sumup Mar 2018 - Mar 2020
    Berlin, Germany
  • Nexon Europe
    Cs Representative
    Nexon Europe Nov 2016 - Mar 2018
    Région De Berlin, Allemagne
    - Ticket processing- Service income/activity & user feedback reporting- Account management- Bug reporting
  • Zalando Se
    Customer Care Specialist
    Zalando Se Sep 2016 - Nov 2016
    Berlin, Berlin, Germany
  • Gamevil Europe
    Customer Support & Community Manager
    Gamevil Europe Mar 2016 - Aug 2016
    Berlin
    - Solving client issues, billing malfunctions and reports- Planning, execution and coordination of events- Quality control and game testing (QA)- Control of frauds and cheats
  • Shanda Games
    Customer Support & Community Manager
    Shanda Games Sep 2015 - Feb 2016
    Région De Berlin, Allemagne
    - Solving client issues, billing malfunctions and reports- Planning, execution and coordination of events- Management of rewarding processes- Quality control and game testing (QA)- Control of frauds and cheats- Online Moderation
  • Shanda Games
    Localization Specialist
    Shanda Games Feb 2015 - Aug 2015
    Région De Berlin , Allemagne
    - Localization of In-game texts such as quests, dialogues, user interfaces and global game content- Creative content creation for in-game/forum events, company's website, news and announcements- Proof reading, editing and localizing legal texts such as terms and conditions or terms of service - Localization of several PC & Mobile games for French users- Websites' user interface editing
  • Localization Specialist
    Freelance Localization Specialist
    Localization Specialist 2010 - 2015
    Région De Paris, France
    Various translations, creative content editions and additional proof-reading commisions for startups, and video game companies.
  • Dualceram
    Dental Technician
    Dualceram Nov 2013 - Dec 2014
    Région De Paris, France

Yann Mathan Skills

Customer Support Localization Online Games Mmorpg Text Editing Proofreading Community Management Online Gaming Mobile Games Communication Video Games Community Moderation Creative Content Creation Event Planning Event Management Company Newsletters Social Media Multilingual Creative Writing Flexibility Trello Mailchimp Redmine Mlt Microsoft Excel Microsoft Office Mmo Web Culture Twitter Editing Web Content Writing English Public Relations Translation Writing Youtube Facebook French Customer Service Marketing Management Teamwork

Yann Mathan Education Details

  • École Dentaire Française Edf/Esad
    École Dentaire Française Edf/Esad
    Diploma

Frequently Asked Questions about Yann Mathan

What is Yann Mathan's role at the current company?

Yann Mathan's current role is Knowledge Management Specialist | Communication, Problem Solving.

What schools did Yann Mathan attend?

Yann Mathan attended École Dentaire Française Edf/esad.

What skills is Yann Mathan known for?

Yann Mathan has skills like Customer Support, Localization, Online Games, Mmorpg, Text Editing, Proofreading, Community Management, Online Gaming, Mobile Games, Communication, Video Games, Community Moderation.

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