Dayo Adebowale Msc. Bsc Cip( In View) Email & Phone Number

Manitoba, Canada

Canada

Lagos, Nigeria

.Creating a comprehensive roadmap and ensuring the timely completion of Agile milestones• Collaborating with leadership to socialize and gain buy-in for the Agile transition.• Served as Business Analyst for a web development team..Adhering to Agile methodologies to drive effective and efficient project execution.• Led Agile project management initiatives to support IT aspects of product development, actuarial/pricing, new business, and sales distribution.• Oversaw two teams of developers working on the company’s Customer Relationship Management (CRM) tool.•Participated in daily stand-ups, sprint planning, retrospectives, and other Scrum ceremonies.• Managed the Scrum process, ensuring team members adhered to Scrum methodology.

Lagos, Nigeria

Building Relationship with brokers and supporting broker relationship.Analyze Insurance submission and recommend innovative solution. Focus on building relationship while underwriting and rating policies.Provide technical advice and recommendation to brokers.Make recommendation to improve efficiencies.

Lagos, Nigeria

Spearheaded the review of policy liquidation process flow from the point of customer liquidation form completion to the point of payment.Pioneered the customer policy liquidation payment process from processing time of 7 working days to 3 working days.Implemented the post payment call and retention of customers after policy maturity or policy termination.

Yaba

•Developed service strategy and quality management for retail customers and any other selected relationships.•Provides exceptional retail sales service to walk in customer, over the phone and e-mail. •Liaising with Operations, Marketing and Credit units to research identified and reported customer issues which should translate to Process Improvement initiatives and revenue preservation and growth.•Managed processes and business control of customer service, and proactively work with cross-groups to drive quick solution.•Maintained accurate records of all sales and prospecting activities including sales calls, presentations and closed sales.•Responsible for championing and managing customer’s needs, resolve customer issue and provides sales support to ensure the company delivers highest level of customer service possible.•Ensured that all customers are serviced properly within the jurisdiction of service.•Created further interest in the company’s products by enlightening customer on other services offered and cross –selling.•Provided hands-on support to Customers on E-channels related challenges.•Managed customer service related queries and CRM activities.•Managed customer service standards operation procedures (SOP) for the unit in cooperation with marketing, customer service delivery & Customer satisfaction survey (CSAT).•Maintained standard Turn-Around-Time (TAT) and other service quality indices for handling different categories of customer enquiries•Captured Customer Request on CRM and relay to the appropriate unit required.•Demonstrated ability to quickly adjust to change and supports procedures that are required by the Company.•Collation of weekly and Monthly reports on Sales, Compliant, Liquidation to be sent to the Unit Head, Group Head and Service team.•Handled all Claims inquiries and direct Claims issues to the appropriate personnel and follow up to resolve customer’s request.•Any other duties delegated by the Unit Head from time to time.

• Managed all existing customer contact channels including social media platforms.• Data Analytics/ Customer needs definition and assessment: Analysis of the call-in patterns and requirements of customers using information obtained to run successful marketing and sales campaigns.• Effective and efficient management of the Customer– Inbound (queries and policy services) by providing the first line contact to customers/general public and ensuring 100% resolution of all queries received with zero dissatisfaction

Jos

• Resolving customer’s query online• Proffering substitute product to customer’s with a different choice of services.• Educating online customer’s with necessary tools.• Escalate Problems to the Call Centre Manager / Process Manager• Guide Team members in improvement of individual performance• Identifying personnel eligible for any rewards and recognition programs• Escalation of technical problems to the Call Centre Manager and the Technical team.• Preparation, Accuracy and Timeliness of Internal Reports submitted to the Process Manager• Manage manpower availability throughout the shift through rostering of breaks• Ensure availability of latest knowledge on Products across the Team

Ebonyi State

• Data Acquisition, Processing and Interpretation of Geophysical Survey.• Handled the drilling procedures and implementing the additives to avoid possible problems and difficulties.• Prepared various kinds of geological reports and documents, interpreting the research data, and recommend further analysis and study.• Tested various kinds of precision instruments, optical materials, etc., for conducting analysis and interpretation of geological data• Ensure that drilling is of the highest standard according to Client and Company specifications and procedures.• Maintain highest standard of Safety, ensuring adherence to safety procedures and observance at safe working practices at all times.• Geophysical Survey , Well Logging, Borehole Drilling , Well development, Well Completion, Water Treatment and General Maintenance.• Soil Test and Soil Sampling.• Ensuring Drillers meet adequate depth of survey.• Daily report on holes drilled.• Performs regional geological and geo-hazard mapping under the supervision of an executive geologist.• Explores for earth resources like minerals, geo-chemical samplings and groundwater/location and planning of boreholes, core logging and sampling etc.