Dayo Adewoye (Csc, Cccs)
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Dayo Adewoye (Csc, Cccs) Email & Phone Number

Lead Trainer and Consultant at Service World
Location: Nigeria, Nigeria, Nigeria 9 work roles 8 schools
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Current company
Service World
Role
Lead Trainer and Consultant
Location
Nigeria, Nigeria, Nigeria
Company size
102 employees

Who is Dayo Adewoye (Csc, Cccs)? Overview

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Quick answer

Dayo Adewoye (Csc, Cccs) is listed as Lead Trainer and Consultant at Service World, a company with 102 employees, based in Nigeria, Nigeria, Nigeria. AeroLeads shows a matched LinkedIn profile for Dayo Adewoye (Csc, Cccs).

Dayo Adewoye (Csc, Cccs) previously worked as Lead, Contact Centre at Hci Healthcare Hmo (Formerly Healthcare International (Hmo 004) and Lead Trainer at Service Culture. Dayo Adewoye (Csc, Cccs) holds Certification, Pan African Contact Centre Excellence Programme from Niche Institute Of Customer Experience And Innovation.

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Email format at Service World

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Service World

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Profile bio

About Dayo Adewoye (Csc, Cccs)

I envision a world driven by service. Through my work over the years as a customer service and contact centre leader, I am inspiring and equipping individuals and organizations to create that world.My journey has involved working with great teams in satisfying clients at 4 leading health insurance organizations. I led a team of around 30 contact centre representatives, operating 24 hours daily, in authorizing care and resolving enquiries for all the organization's members across 2,000+ providers nationwide. During the height of the COVID pandemic (2020-2021), we successfully ran a hybrid model which enabled us to maintain our service level with minimal disruptions to the business.I have also worked in building brand excellence as a communications executive for the business services arm of a leading real estate group.Over the next 5-10 years, I aim to apply my acquired experience and skills in equipping businesses and organizations within the healthcare sector to serve their patients better.Overall, I am competent in the following areas: Contact centre management and leadership, customer service, training, data analysis, editing, communication, teamwork, and social media managementYou can learn more about me at https://dayoadewoye.com or contact me directly at adewoyedayo@gmail.com.

Listed skills include Customer Service, Management, Microsoft Office, Training, and 20 others.

Current workplace

Dayo Adewoye (Csc, Cccs)'s current company

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Service World
Service World
Lead Trainer and Consultant
Lagos, Nigeria
Website
hcihealthcare.ng
Employees
102
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Company profile
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9 roles

Dayo Adewoye (Csc, Cccs) work experience

A career timeline built from the work history available for this profile.

Lead Trainer And Consultant

Service World

Lagos, Nigeria

Lead Trainer

Current
Service Culture

Lagos, Nigeria

Service Culture equips SMEs and individuals to serve their customers better, through customer service training and consulting.

Jan 2019 - Present

Communications Executive

James Cubitt Developments

Lagos, Nigeria

Creating sales copy for company products and projectsSource and develop content to be used across James Cubitt CompaniesWork closely with Assistant Manager, Communications on key projects, message definition and deliveryCopywriting, editing, and proofreading all company print and digital materialsPress Release draftingDeveloping content in the form of.

Jul 2017 - Mar 2018

Customer Service Executive

Axa Mansard

Lagos, Nigeria

Managing the experience of clients in accessing healthcare.Resolving complaints and attending to enquiries.Following up on clients' visits to the hospital.Documenting complaints and enquiries received from both clients and non-clients.

Oct 2016 - Jun 2017

Contact Centre Supervisor/Client Service Supervisor

Premium Health Limited

Ikoyi, Lagos

  • Manage and direct daily activities of contact centre agents
  • Supervise, plan and manage functions concerned to contact centre environment
  • Assist in carrying out supervision, call monitoring, coaching, training, disciplining and reviewing all agents
  • Act as an information source and answer agents question, assign tasks, follow up and give instructions as needed
  • Attend, follow up and resolve clients' complaints
  • Ensure that the team members acquire appropriate support and training to apply the best skills and knowledge on the job
Jun 2011 - Jan 2016

Client Service Officer

Premium Health Limited

Lagos, Nigeria

  • Key Responsibilities:
  • Initiating calls and paying visits to clients to ensure customer satisfaction.
  • Receiving and resolving complaints and enquiries from both clients and non-clients via telephone calls and visits.
  • Channeling non-client service issues to the appropriate unit.
  • Following up on channeled issues so as to give feedback to inquirer or client.
  • Ensuring that necessary and accurate information is supplied by clients at the point of registration and that registration is properly carried out.
Apr 2009 - Jun 2011
Team & coworkers

Colleagues at Service World

Other employees you can reach at hcihealthcare.ng. View company contacts for 102 employees →

EA Esther Adenboni Esther Adenboni Colleague at Service World Lagos, Lagos State, Nigeria, Nigeria View → OE Oluwatosin Eunice Oluwatosin Eunice Colleague at Service World Ibadan, Oyo State, Nigeria, Nigeria View → WI Wami Ikechukwu Wami Ikechukwu Colleague at Service World Lagos, Lagos State, Nigeria, Nigeria View → OJ Osuji Juliet Osuji Juliet Colleague at Service World Port-Harcourt, Rivers State, Nigeria, Nigeria View → AA Akinwunmi Adelanwa Akinwunmi Adelanwa Colleague at Service World Nigeria, Nigeria View → BO Bunmi Ogundipe Bunmi Ogundipe Colleague at Service World Nigeria, Nigeria View → CO Chris Osamor Chris Osamor Colleague at Service World Lagos, Lagos State, Nigeria, Nigeria View → NP Nowe Pichee Nowe Pichee Colleague at Service World Lagos, Lagos State, Nigeria, Nigeria View → BF Bunmi Fatola Bunmi Fatola Colleague at Service World Lagos State, Nigeria, Nigeria View → JE Juliet Ekwebelam Juliet Ekwebelam Colleague at Service World Lagos State, Nigeria, Nigeria View →
8 education records

Dayo Adewoye (Csc, Cccs) education

Certification, Pan African Contact Centre Excellence Programme

Niche Institute Of Customer Experience And Innovation

Business And Data Analytics

Global Analyst Academy

The Entry Level Analyst Program (ELAP) was an exciting grounding in the rudiments of Business and Data analytics, Strategic Thinking and.

The Secret Power Of Brands (Online Course Via Futurelearn), Brand Management, Certificate Of Achievement

University Of East Anglia

Basic Certificate In Leadership, Leadership

Daystar Leadership Academy

A basic grounding in the skills for effective leadership.

Diploma In Digital Marketing, Digital Marketing, Distinction

Shaw Academy

The goal of the course is to teach students about acquiring clients for less, converting greater numbers of leads into profitable.

Post Graduate Diploma, Customer Service

Career Forte

An introduction to the field of Customer Service. The programme was highly interactive, with discussions, role plays, reading assignments.

B.Sc., Economics

University Of Ilorin

Certificate In Christian Ministry, Christian Theology

Birmingham Theological Seminary

An Online Training Programme offered by the Birmingham Theological Seminary, in partnership with Third Millennium Ministries (IIIM).

FAQ

Frequently asked questions about Dayo Adewoye (Csc, Cccs)

Quick answers generated from the profile data available on this page.

What company does Dayo Adewoye (Csc, Cccs) work for?

Dayo Adewoye (Csc, Cccs) works for Service World.

What is Dayo Adewoye (Csc, Cccs)'s role at Service World?

Dayo Adewoye (Csc, Cccs) is listed as Lead Trainer and Consultant at Service World.

Where is Dayo Adewoye (Csc, Cccs) based?

Dayo Adewoye (Csc, Cccs) is based in Nigeria, Nigeria, Nigeria while working with Service World.

What companies has Dayo Adewoye (Csc, Cccs) worked for?

Dayo Adewoye (Csc, Cccs) has worked for Service World, Hci Healthcare Hmo (Formerly Healthcare International (Hmo 004), Service Culture, Total Health Trust Limited, A Member Of Liberty, and Redcare Health Services Limited.

Who are Dayo Adewoye (Csc, Cccs)'s colleagues at Service World?

Dayo Adewoye (Csc, Cccs)'s colleagues at Service World include Esther Adenboni, Oluwatosin Eunice, Wami Ikechukwu, Osuji Juliet, and Akinwunmi Adelanwa.

How can I contact Dayo Adewoye (Csc, Cccs)?

You can use AeroLeads to view verified contact signals for Dayo Adewoye (Csc, Cccs) at Service World, including work email, phone, and LinkedIn data when available.

What schools did Dayo Adewoye (Csc, Cccs) attend?

Dayo Adewoye (Csc, Cccs) holds Certification, Pan African Contact Centre Excellence Programme from Niche Institute Of Customer Experience And Innovation.

What skills is Dayo Adewoye (Csc, Cccs) known for?

Dayo Adewoye (Csc, Cccs) is listed with skills including Customer Service, Management, Microsoft Office, Training, Editing, Leadership, Team Leadership, and Microsoft Excel.

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