Dayo Adewoye (Csc, Cccs) Email and Phone Number
Dayo Adewoye (Csc, Cccs) personal email
- Valid
I envision a world driven by service. Through my work over the years as a customer service and contact centre leader, I am inspiring and equipping individuals and organizations to create that world.My journey has involved working with great teams in satisfying clients at 4 leading health insurance organizations. I led a team of around 30 contact centre representatives, operating 24 hours daily, in authorizing care and resolving enquiries for all the organization's members across 2,000+ providers nationwide. During the height of the COVID pandemic (2020-2021), we successfully ran a hybrid model which enabled us to maintain our service level with minimal disruptions to the business.I have also worked in building brand excellence as a communications executive for the business services arm of a leading real estate group.Over the next 5-10 years, I aim to apply my acquired experience and skills in equipping businesses and organizations within the healthcare sector to serve their patients better.Overall, I am competent in the following areas: Contact centre management and leadership, customer service, training, data analysis, editing, communication, teamwork, and social media managementYou can learn more about me at https://dayoadewoye.com or contact me directly at adewoyedayo@gmail.com.
Service World
View- Website:
- hcihealthcare.ng
- Employees:
- 102
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Lead Trainer And ConsultantService WorldLagos, Nigeria
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Lead, Contact CentreHci Healthcare Hmo (Formerly Healthcare International (Hmo 004) Oct 2021 - PresentLagos, Nigeria
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Lead TrainerService Culture Jan 2019 - PresentLagos, NigeriaService Culture equips SMEs and individuals to serve their customers better, through customer service training and consulting. -
Contact Centre SupervisorTotal Health Trust Limited, A Member Of Liberty Feb 2020 - Jun 2021Lagos, NigeriaI coordinate the activities of the THT contact centre. -
Customer Service ExecutiveRedcare Health Services Limited Jul 2018 - Feb 2020Lagos, Nigeria -
Communications ExecutiveJames Cubitt Developments Jul 2017 - Mar 2018Lagos, NigeriaCreating sales copy for company products and projectsSource and develop content to be used across James Cubitt CompaniesWork closely with Assistant Manager, Communications on key projects, message definition and deliveryCopywriting, editing, and proofreading all company print and digital materialsPress Release draftingDeveloping content in the form of proposals, case study materials, blogs & articlesSupporting the production of print, promotional and other marketing collateral -
Customer Service ExecutiveAxa Mansard Oct 2016 - Jun 2017Lagos, NigeriaManaging the experience of clients in accessing healthcare.Resolving complaints and attending to enquiries.Following up on clients' visits to the hospital.Documenting complaints and enquiries received from both clients and non-clients. -
Contact Centre Supervisor/Client Service SupervisorPremium Health Limited Jun 2011 - Jan 2016Ikoyi, Lagos• Manage and direct daily activities of contact centre agents • Supervise, plan and manage functions concerned to contact centre environment• Assist in carrying out supervision, call monitoring, coaching, training, disciplining and reviewing all agents • Act as an information source and answer agents question, assign tasks, follow up and give instructions as needed• Attend, follow up and resolve clients' complaints• Ensure that the team members acquire appropriate support and training to apply the best skills and knowledge on the job• Assist in carrying out performance measurement, monitoring and evaluation of all agents and operators to improve the efficiency of the centre• Prepare and direct schedules, monitoring attendance of agents, scheduling breaks and shifts as necessary• Communicate solutions, success and opportunities to Client Service Manager• Practice and ensure compliance with all the organization’s policies and procedures.• Calculate contact centre performance and analyze reports• Prepare Daily, weekly, monthly and quarterly reports. -
Client Service OfficerPremium Health Limited Apr 2009 - Jun 2011Lagos, NigeriaKey Responsibilities:• Initiating calls and paying visits to clients to ensure customer satisfaction.• Receiving and resolving complaints and enquiries from both clients and non-clients via telephone calls and visits.• Channeling non-client service issues to the appropriate unit. • Following up on channeled issues so as to give feedback to inquirer or client.• Ensuring that necessary and accurate information is supplied by clients at the point of registration and that registration is properly carried out.• Making sure that all registered clients obtain their Identification Cards• Working closely with the Medical Department and Provider Hospitals to ensure that clients receive proper attention and quality care at their chosen hospitals.• Ensuring that an updated list of registered enrollees is sent to each Provider monthly.• Regularly documenting complaints and enquiries received from both clients and non-clients.
Dayo Adewoye (Csc, Cccs) Skills
Dayo Adewoye (Csc, Cccs) Education Details
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Niche Institute Of Customer Experience And InnovationPan African Contact Centre Excellence Programme -
Business And Data Analytics -
Certificate Of Achievement -
Daystar Leadership AcademyLeadership
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Shaw AcademyDistinction
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Career ForteCustomer Service
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University Of IlorinEconomics
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Birmingham Theological SeminaryChristian Theology
Frequently Asked Questions about Dayo Adewoye (Csc, Cccs)
What company does Dayo Adewoye (Csc, Cccs) work for?
Dayo Adewoye (Csc, Cccs) works for Service World
What is Dayo Adewoye (Csc, Cccs)'s role at the current company?
Dayo Adewoye (Csc, Cccs)'s current role is Lead Trainer and Consultant.
What is Dayo Adewoye (Csc, Cccs)'s email address?
Dayo Adewoye (Csc, Cccs)'s email address is ad****@****hoo.com
What schools did Dayo Adewoye (Csc, Cccs) attend?
Dayo Adewoye (Csc, Cccs) attended Niche Institute Of Customer Experience And Innovation, Global Analyst Academy, University Of East Anglia, Daystar Leadership Academy, Shaw Academy, Career Forte, University Of Ilorin, Birmingham Theological Seminary.
What are some of Dayo Adewoye (Csc, Cccs)'s interests?
Dayo Adewoye (Csc, Cccs) has interest in Writing, Information Technology, Country, Communication, Reading, Publishing, Economics, Music, Gospel, Business.
What skills is Dayo Adewoye (Csc, Cccs) known for?
Dayo Adewoye (Csc, Cccs) has skills like Customer Service, Management, Microsoft Office, Training, Editing, Leadership, Team Leadership, Microsoft Excel, Customer Satisfaction, Communication, Teaching, Teamwork.
Who are Dayo Adewoye (Csc, Cccs)'s colleagues?
Dayo Adewoye (Csc, Cccs)'s colleagues are Chris Osamor, Wami Ikechukwu, Ifeoluwa Ayoade, Murphy Aruna, Ajayi Boluwatife, Oluwaseun Aremo, Nwogu Mishael.
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