Daysha Jones Email & Phone Number

Sebastopol, Ca, Us

Remote

Oakdale, Ca, United States

• Delivered high level of customer service and support by answering questions and returning phone.• Provided excellent customer service and skincare treatments to clients.• Educated clients on esthetic procedures and products.• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies• Sold beauty products to patients according to specific needs, boosting overall revenue.• Collected client history to analyze client-specific needs and determine proper beauty treatment.• Answered multi-line phone - returned clients calls and scheduled appointments.• Meticulously maintained salon appearance and cleanliness.• Sold salon-exclusive skin care products and encouraged service upgrades.• Pursued continuing education to learn new advances in beauty treatments.• Learned new techniques

Sebastopol, California, United States

• Designed and provided customized esthetic treatments to clients, efficiently (primarily lash extensions)• Obtained and maintained all required certifications related to work.• Provided eyelash extensions and performed facials of clients, in a safe manner.• Performed facial waxing.• Educated and explained clients about cosmetic product ingredients and their benefits.• Recommended and sold a variety of company-offered cosmetic services to the clients.• Handled and resolved all customers’ queries, promptly and effectively.• Setup, cleaned, and organized the assigned work area, as per company procedure.• Operated, cleaned, and disinfected all assigned equipments, properly and safely.• Attended and participated in all scheduled team meetings, as required.

Sacramento, California, United States

• Welcomed patients and take preliminary information• Recorded all patient information in database• Scheduled, rescheduled and cancelled appointments• Took telephone calls and provided information to both callers and walk-in patients• Ensured that charges and payments are posted appropriately• Managed and coordinated patient flow• Took and verified patients’ insurance• Maintained the front office in a clean and tidy manner• Performed clerical duties, such as copying, faxing, filing, emailing, etc.• Sent payment notices to insurance companies and patients• Received and processed payments made by patients or insurance companies

Santa Rosa, California, United States

• Managed 45+ fleet of rental between 6 car dealerships for internal loaners (company paid) and retail rentals (customer paid). • Billing/Invoicing for internal loaners and retail rentals.• Advised clients of policies, rates and questions concerning reservations. • Booked reservations for service and retail clients. • Used analytical skills to find and suggest the best options for my clients. • Made and confirmed reservations for transportation and accommodations, using telephones, faxes, mail, and computers. • Answered inquiries regarding information such as schedules, accommodations, procedures, and policies. • Determined whether space is available on appointment dates requested by customers, assigning requested spaces when available. • Conferred with customers to determine their service requirements and vehicle preferences.• Cared and maintenance of the rental vehicles in the lot by preparing vehicles, shuttling vehicles to and from car wash and dealerships for servicing and transporting automobile from dealer to dealer. • Matched customer needs with available company products.

Santa Rosa, California, United States

• Worked the phones and rental counter to assisted customers rent cars and trucks. • Took customer information, and provided an appropriate and correct rental agreement.• Ensured customer satisfaction of their rental vehicle.• Highly developed sense of integrity and commitment to customer satisfaction.• Professionally handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.• Maintained a balance between company policy and customer benefit in decision making.• Handled issues in the best interest of both customer and company.• Contacted both DRP and Non-DRP insurance companies for customer information regarding claims, billing, and customer satisfaction.• Began repairs orders for both insurance claims and “out of pocket” repairs.

Riverbank, California, United States

• Served as the department head in regards to department specific merchandise, services and procedures.• Greeted and offered assistance to customers as needed• Executed department merchandising and operational functions to Company Standards• Assisted with department and fitting room recovery • Completed sales floor returns. Maintains fitting rooms, sales floor, and work area• Effectively responded to questions and requests from customers and promptly responds to call box/phone pages• Set the standard for customer service expectations within the department • Performed/assisted in other duties such as price changes, sales floor and fitting room recovery outside of immediate department area, housekeeping duties, auditing selling floor and stock areas for safety hazards, preparation and taking of inventory, and stock room organization

Software Engineering

Computer Science

Esthetician License, Aesthetician/Esthetician

Education record