Dax De Paula 🏳️‍⚧️ Email & Phone Number

Thailand

Dublin, County Dublin, Ireland

● Respond to customer inquiries. (Intercom) ● Tracking customer functional requirements.● Build a trust relationship for customer account loyalty and engage customers.● Handle customer complaints and provide appropriate solutions.● Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution.● Process orders, forms, applications and requests.● Attracts potential customers by answering product and service questions and suggesting information about other products and services.● Generate sales leads.● Manage customers' accounts. (Shopify)● Maintain customer databases by updating account information.● Set up new customer accounts by recording account information.● Keep records of customer interactions and transactions.

Taubaté, São Paulo, Brasil

● Manage demands received in Party meetings in order to allocate resource; Address and understand people’s demands, such as gathering mothers of children with ASD to identify priorities and pursue resources● Develop strategies for implementing public policy actions● Recruit and train team, monitoring surveys for various purposes, and deliveringmeasurable results● Administrative management

Taubaté, São Paulo, Brasil

● Plan and deliver engaging and interactive English lessons to students of various age groups and proficiency levels.● Foster a supportive and inclusive classroom environment to encourage language learning.● Develop and implement curriculum tailored to the needs of each student, including speaking, listening, reading, and writing skills.● Utilize a variety of teaching materials and resources, including textbooks, multimedia, and online tools.● Assess and track student progress through regular evaluations and assessments.● Provide constructive feedback to students to help them improve their language skills.● Organize extracurricular activities and language workshops to enhance students' language proficiency.● Collaborate with colleagues to share teaching strategies and resources.

London, England, United Kingdom

● Working in the analysis and support of infrastructure for a multinational company in the chemical industry (BASF), focusing mainly on the company's main office and manufacturing plants in Germany.● Responsible for helping users connect remotely and internally to servers and various software applications, both within the company and externally.● Skilled in handling Security, MS Office, and Windows issues to quickly resolve problems for users.● Providing initial support for a range of needs, from basic computer setups to specialized systems for high-performance tasks.● Handling telecommunications, software licenses, and user accounts in multiple languages, primarily German, while predominantly providing support in English. Occasionally providing support in Portuguese/English and sometimes in Spanish.● Processing purchase requests for software and IT products and resolving basic infrastructure issues.● Serving as the primary contact point for BASF employees in the DACH region (Germany, Austria, and Switzerland).● Handling inbound/outbound calls, chats, emails, and backlogs.● Conducting analysis and troubleshooting technical system inquiries from employees, while maintaining detailed records of all customer interactions.● Ensuring effectively communication with users and other team members, in order to reach all SLAs.● Actively participating in all team meeting and feedback sessions.

Brasil

● Price, deadline and terms negotiation● Achievement of goals● Customized post-sales for different segments● Provision of a positive customer experience● Customer loyalty● Active costumer acquisition● Problem solving

Taubaté, São Paulo, Brasil

● Data collection and analysis● Development of an Education Indicators System Project (Power BI)● Automation, data input, and development of customized spreadsheets in Excel

Taubaté, São Paulo, Brazil

Responsible for coordinating all activities related to serving and supporting the company's customers, including problem resolution, supervising and training customer service agents, and building and maintaining positive customer relationships.

São Paulo, Brasil

● Planning campaign routines and strategic development of new stages● Implementation of campaign actions according to the project● Recruitment and monitoring of specialized teams● Flip-Flop. Persuasive speech● Studies of current affairs for creating content for social media

Taubaté, São Paulo, Brasil

● Issuing invoices and billing for clients of various sizes● Monitoring guest check-in and check-out● Preparation of financial reports● Monitoring of service providers in sectors as governance● Payment processing and receipt

Osnabrück, Lower Saxony, Germany

Guiding customers through the order placement process, tracking deliveries, and resolving any issues related to delivery. Addressing inquiries from customers worldwide about the company, its products, and services. Handling escalated customer problems and conflicts, ensuring a resolution that satisfies both the customer and the company. Monitoring service quality by actively listening to customer feedback. Cultivating long-term relationships with customers and providing support across multiple channels, including phone, online chat, email, and social media.

Curso Superior De Tecnologia (Cst), Public Policy Analysis

Public Administration Education My academic background includes a strong foundation in Public Administration, a multidisciplinary field.

Bachelor'S Degree, Economics

Bachelor'S Degree, International Business

Bachelor'S Degree, Volkswirtschaftslehre