Dayv Martin Email & Phone Number

Seattle, Washington, United States

• Manage 50+ servers and entire IT infrastructure consisting of 10 different locations across the country, including six manufacturing facility network branches, two corporate offices, and two datacenters• One of the key contributors to bringing and supporting an average growth of 5%+ YOY and upheld an unprecedented period of record growth while keeping headcount steady• Migrate self-managed infrastructure across six different locations to a private cloud significantly increasing security levels and decreasing redundancy, while reducing maintenance overhead by 25%-33%• Save 40%+ of connectivity costs by moving from MPLS to public WAN and improving network bandwidth• Oversee $500K budget for infrastructure while improving service levels across the board• Maintain zero-liability licensing compliance across 3 different Microsoft audits• Increase and maintain infrastructure uptime to 99%+ while decreasing downtime to less than 1%• Plan infrastructure support to directly minimize impact of COVID due to sudden increase of remote users while maintaining the integrity of data and network service levels

Redmond, Washington, United States

• Created project reporting tools, process documentation, and user instruction guides to support ongoing programs• Managed components of XDK product launch complying with business requirements• Collaborated across organizational levels to create efficiencies around the processes and minimize the churn rate• Tracked CPE concerns while ensuring short and long-term resolutions• Increased business visibility by contacting extra-departmental groups to initiate process improvements• Triaged out-of-box requests and resolved them to help connect and develop support streams• Partnered with management teams to identify business needs and translate them into execution

Lynnwood, Washington, United States

• Created, maintained, and supported websites for commercial companies as well as industry artists • Provided consultations and recommendations on the design, implementation, and support of IT infrastructure, including Windows PCs and network maintenance for commercial and residential use

Redmond, Washington, United States

• Managed and supported Xbox Live and Xbox 3rd Party game launches by creating presentations, developing budgetary reports, and preparing work-back schedules • Collaborated with business and operations groups to introduce new products and services • Partnered with Microsoft vendors to ensure quality and timely delivery of components and finished goods• Administered End-Item SKUs/components for use with retail and internal products at build and retail levels• Maintained BOMs using SQL data import tools for various product offerings including points/subscription cards with product keys including retail products for Xbox • Utilized a range of MS Tools, i.e. PMCT, PVT, SQL Import Tool, RSM, MS Product, templates, and other MS proprietary operations tools for creating and updating SKUs and components • Liaised with data teams to foster data integrity and enable proper systems support for new product launches

Everett, Washington, United States

• Directed Aerospace customers’ production scheduling, materials management, and delivery using Vantage application paired with creating data processing tools in Excel • Oversaw workflows for assigned work centers; monitored expedited order requirements and material availability • Analyzed orders, production, materials, and operations metrics to identify areas of improvement and risks• Managed orders for customer-owned materials complying with production requirements and capacity constraints

Bothell, Washington, United States

• Coordinated with production, development, and architecture IT levels to determine technical, business, and support requirements for enterprise renewals of hardware/software-related maintenance and new purchases • Managed and negotiated multi-million-dollar licensing contracts with active, corporate-wide vendors• Data mined financial and inventory information using Excel, in conjunction with MS Access, Oracle, and MySQL DBs• Analyzed mined data for financial reporting and identified areas of risk and cost-saving opportunities • Mapped processes and procedures to standardize and increase efficiency• Assisted the Leadership Team in identifying the highest areas of IT-related risks leading up to the AT&T merger

Mukilteo, Washington, United States

• Installed computer network hardware/software/peripherals for a 55-user group in a Windows server environment; performed local or remote troubleshooting and managed maintenance for hardware and software• Developed new company-wide ERP/MRP systems allowing to effectively manage purchasing and delivery of components; implemented paperless processing system • Managed 100+ vendors from primary to backup sourcing for specialty/engineered materials and floor stock goods• Developed a custom management console using SQL, VB, and .Net while collaborating with the programming team • Diligently upheld company standard of > 99% On-Time Delivery and Quality Performance

Computer Science Coursework

Comptia A+ Certification