•Build rapport with customers while accurately assessing needs to make recommendations and upsell to achieve sales goals and sentiment score.• Issued credits, refunds, disputes, and credit limit increases as appropriate while adhering to established guidelines.• Processed payments for customers using debit card and ACH transactions.• Drafted promotional materials and advertisements for credit card products.

•Achieved weekly sales goals by actively engaging in conversations about the customer's needs and interests.• Performed data entry and validation of information in a high-volume, fast-paced environment.• Answered calls, left voicemails, and scheduled follow-up calls to drive engagement.• Set appointments for technicians to installed routers, fibers, switches, access points, wireless bridges, and other networking equipment for residential and commercial customers.