Dazzal Dhillon Email and Phone Number
An Azure-certified Systems Administrator with over 8 years of experience in deploying and maintaining IT infrastructure, specializing in cloud solutions. Proficient in troubleshooting network issues, ensuring high availability, scalability, and adherence to compliance standards. Adept at managing backups, disaster recovery, and virtualization technologies like Hyper-V, VMWare, and Azure. Skilled in IT procurement, scripting, and aligning IT processes with core business functions.Currently serving as an IT Analyst with the RCMP, leading project management operations by liaising with vendors, facilitating software testing, and providing comprehensive training. Prior roles include positions at Halwell Mutual Insurance, Sunnybrook Hospital, MBC IT Services, and Images The Photo People, where responsibilities ranged from system administration, IT support, procurement, to security training.Experienced cybersecurity professional skilled in TCP/IP, Wireshark, Kali Linux, and OSI model. Adept at analyzing network traffic, conducting penetration tests, and implementing robust security measures. Proven track record in fortifying digital infrastructures against evolving threats through precise technical expertise and strategic insightsEducation includes an Ontario College Diploma in Computer Networking & Technical Support from Durham College, complemented by certifications in Microsoft Azure (AZ-104, AZ-900) and Business Analysis from Algonquin College Corporate. Proven expertise in managing complex IT environments, optimizing functionalities, and ensuring robust security measures.
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It AnalystRoyal Canadian Mounted Police | Gendarmerie Royale Du Canada Mar 2023 - PresentOttawa, Ontario, CaIT analyst for the RCMP NHQ Project Management Operations team.- Technical expert overseeing software testing, documentation, and implementation for RCMP's future software acquisitions- Acts as a local liaison between software vendors, inter-departmental teams, and manages support/service inquiries- Creates high-level guides/SOPs for internal IT and stakeholders, conducts one-to-many training sessions- Conducts comprehensive feature testing and software/application comparisons for executives- Establishes test environments, integrates small test groups with advanced permission management and RBAC- Assists LAN support team in endpoint deployment and SCCM management
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Information Technology System AdministratorHalwell Mutual Insurance Company Jun 2022 - Mar 2023Guelph, Ontario, CaLocal IT systems administrator working under the VP of Business Innovation. - Provide tier 1-3 support to staff- Managed all 3rd party IT implementation and documentation - Manage and maintain on-prem infrastructure including servers, firewalls, WAP’s and 3rd party vendor network integrated systems- Managed and transitioned core business services to Cloud services like Azure- Collaborated with Cloud service providers to ensure top level IT security including VPN, storage, and firewallsNew Implementations:- Proposed , procured and integrated the setup and use of AnyDesk to be used by IT personnel to efficiently provide remote support to staff - Liaised with MSP’s to upgrade WatchGuard firewall to the on-prem server room- Created and published several articles/guides for common and business specific applications or services - Published many IT SOP’s for future IT personnel to follow for processes like on-boarding/off boarding, specific insurance application admin troubleshooting, and coordinated quarterly security related courses for staff and management -
Information Support OfficerSunnybrook Oct 2021 - Jun 2022Toronto, Ontario, Ca-Local systems administrator providing on-site troubleshooting and repair of IT infrastructure and software-Managed and maintained ‘VisiCAD’, the GIS mapping software used by dispatchers-Responsible for creating and managing user accounts, licenses, file permissions and access to network drives-Collaborate with the Ministry of Health(MOH) to upgrade existing infrastructure, software, and update user accounts-Drafted highly detailed instructions and guides regarding common IT practices for management-Responsible for the IT procurement including hardware, software and mobile purchases with experience of vendor negotiations, bulk purchasing, and management of the fiscal IT budget.-Mobile device setup with VPN, exchange, and file share access-Strong understanding of PHI and ISO standards in addition to meeting required SLA’s -
Help Desk Support SpecialistMbc Managed It Services Apr 2021 - Oct 2021Richmond Hill, Ontario, Ca-Provide level 1 / 2 remote and onsite support for 150+ businesses, financial, healthcare, construction and nonprofit organizations. Large user environments. Windows, MAC OS-Deployed laptops and desktops, provided maintenance and updates. Configuring Active Directory-Responsible for creating and managing user accounts, access control, file sharing and group policy-Resolved network issues – Routers, switches access points, firewalls, VPN, DNS, work with ISP-Office 365 administration. Exchange 2010 - 2016, Office 365 full migration & hybrid setup. Supporting Dynamics 365, Azure Active Directory & Azure backups, licensing & subscription management, device policies-Email filtration policies in Office 365 and Barracuda-Mobile device management using Microsoft Office 365 / Azure, MobileIron-Administered enterprise anti-virus infrastructure (McAfee, Kaspersky, Bitdefender, Symantec, Webroot, ESET). Automated deployment & updates. Managed drive encryption, policy enforcement, exclusion lists-Managed documentation in knowledgebase regarding support procedures & guides, technical standards, infrastructure & networking information, applications, vendors and other related info-Tracking and monitoring IT assets, ensuring compliance with policy and generating reports-Monitor ticket queue, ensuring SLA’s are met. Prioritizing client satisfaction while providing prompt incident resolution, with proper documentation. -
Junior System AdministratorImages The Photo People Apr 2016 - Sep 2019- Provide level 1 and level 2 technical support for system issues, troubleshooting hardware and software problems.- Assist in the deployment, maintenance, and updates of laptops, desktops, and other devices.- Manage user accounts, access controls, file sharing permissions, and group policies.- Contribute to Office 365 administration, including Exchange and hybrid setup.- Maintain documentation in the knowledge base, encompassing support procedures, technical standards, and networking information.- Monitor and track IT assets, ensuring compliance with company policies and generating reports.- Collaborate with senior administrators in system upgrades, backups, and security measures.- Assist in network infrastructure maintenance, including routers, switches, access points, and firewalls.- Participate in security protocol adherence, antivirus management, and policy enforcement.- Provide support in creating and maintaining disaster recovery plans and system backups.
Dazzal Dhillon Skills
Dazzal Dhillon Education Details
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Durham CollegeInformation Technology
Frequently Asked Questions about Dazzal Dhillon
What company does Dazzal Dhillon work for?
Dazzal Dhillon works for Royal Canadian Mounted Police | Gendarmerie Royale Du Canada
What is Dazzal Dhillon's role at the current company?
Dazzal Dhillon's current role is IT Analyst.
What schools did Dazzal Dhillon attend?
Dazzal Dhillon attended Durham College.
What skills is Dazzal Dhillon known for?
Dazzal Dhillon has skills like Networking, Internet Troubleshooting, Troubleshooting, Windows Server, Help Desk Support, Connectivity, Computer Systems Analysis, Administration, Dynamic Host Configuration Protocol, Network Administration, Network Troubleshooting, Osi Model.
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