Dazzal Dhillon Email & Phone Number

Ottawa, Ontario, Ca

IT analyst for the RCMP NHQ Project Management Operations team.- Technical expert overseeing software testing, documentation, and implementation for RCMP's future software acquisitions- Acts as a local liaison between software vendors, inter-departmental teams, and manages support/service inquiries- Creates high-level guides/SOPs for internal IT and stakeholders, conducts one-to-many training sessions- Conducts comprehensive feature testing and software/application comparisons for executives- Establishes test environments, integrates small test groups with advanced permission management and RBAC- Assists LAN support team in endpoint deployment and SCCM management

Guelph, Ontario, Ca

Local IT systems administrator working under the VP of Business Innovation. - Provide tier 1-3 support to staff- Managed all 3rd party IT implementation and documentation - Manage and maintain on-prem infrastructure including servers, firewalls, WAP’s and 3rd party vendor network integrated systems- Managed and transitioned core business services to Cloud services like Azure- Collaborated with Cloud service providers to ensure top level IT security including VPN, storage, and firewallsNew Implementations:- Proposed , procured and integrated the setup and use of AnyDesk to be used by IT personnel to efficiently provide remote support to staff - Liaised with MSP’s to upgrade WatchGuard firewall to the on-prem server room- Created and published several articles/guides for common and business specific applications or services - Published many IT SOP’s for future IT personnel to follow for processes like on-boarding/off boarding, specific insurance application admin troubleshooting, and coordinated quarterly security related courses for staff and management

Toronto, Ontario, Ca

-Local systems administrator providing on-site troubleshooting and repair of IT infrastructure and software-Managed and maintained ‘VisiCAD’, the GIS mapping software used by dispatchers-Responsible for creating and managing user accounts, licenses, file permissions and access to network drives-Collaborate with the Ministry of Health(MOH) to upgrade existing infrastructure, software, and update user accounts-Drafted highly detailed instructions and guides regarding common IT practices for management-Responsible for the IT procurement including hardware, software and mobile purchases with experience of vendor negotiations, bulk purchasing, and management of the fiscal IT budget.-Mobile device setup with VPN, exchange, and file share access-Strong understanding of PHI and ISO standards in addition to meeting required SLA’s

Richmond Hill, Ontario, Ca

-Provide level 1 / 2 remote and onsite support for 150+ businesses, financial, healthcare, construction and nonprofit organizations. Large user environments. Windows, MAC OS-Deployed laptops and desktops, provided maintenance and updates. Configuring Active Directory-Responsible for creating and managing user accounts, access control, file sharing and group policy-Resolved network issues – Routers, switches access points, firewalls, VPN, DNS, work with ISP-Office 365 administration. Exchange 2010 - 2016, Office 365 full migration & hybrid setup. Supporting Dynamics 365, Azure Active Directory & Azure backups, licensing & subscription management, device policies-Email filtration policies in Office 365 and Barracuda-Mobile device management using Microsoft Office 365 / Azure, MobileIron-Administered enterprise anti-virus infrastructure (McAfee, Kaspersky, Bitdefender, Symantec, Webroot, ESET). Automated deployment & updates. Managed drive encryption, policy enforcement, exclusion lists-Managed documentation in knowledgebase regarding support procedures & guides, technical standards, infrastructure & networking information, applications, vendors and other related info-Tracking and monitoring IT assets, ensuring compliance with policy and generating reports-Monitor ticket queue, ensuring SLA’s are met. Prioritizing client satisfaction while providing prompt incident resolution, with proper documentation.

- Provide level 1 and level 2 technical support for system issues, troubleshooting hardware and software problems.- Assist in the deployment, maintenance, and updates of laptops, desktops, and other devices.- Manage user accounts, access controls, file sharing permissions, and group policies.- Contribute to Office 365 administration, including Exchange and hybrid setup.- Maintain documentation in the knowledge base, encompassing support procedures, technical standards, and networking information.- Monitor and track IT assets, ensuring compliance with company policies and generating reports.- Collaborate with senior administrators in system upgrades, backups, and security measures.- Assist in network infrastructure maintenance, including routers, switches, access points, and firewalls.- Participate in security protocol adherence, antivirus management, and policy enforcement.- Provide support in creating and maintaining disaster recovery plans and system backups.