Charged with national representation of CarCutter in the United States including account management and sales of the photo enhancement software and applications.

My family and I operate a local Italian Ice mobile business in the Low Country in South Carolina. We have had the opportunity to serve our refreshing dessert at festivals, special events, sporting events, and the local neighborhoods and look forward to growing.

I identify organizational needs and secure business opportunities while consistently exceeding goals, building relationships, and supporting superior customer experiences. I manage customer accounts and assist customers and dealers, emphasising customer loyalty and dealer satisfaction. I oversee and streamline day-to-day vehicle quality concerns in collaboration with dealer networks. I prospect dealers for new business and collaborate with local dealers to achieve organizational objectives. I develop KPIs and utilization metrics in liaison with Current dealerships to measure the success and failure of the business.Key Accomplishments:• Attained a 96% retention rate by providing phone and in-person support to all stores across the country.• Achieved the highest sales gross of all account managers by initiating and maintaining favorable relations with clients.• Installed Service Lane Software Solutions on location at dealerships to access customer data and keep the service process on track.

As Regional Manager OEM Development Toyota and Lexus, I was responsible for selling Affinitiv Sales and Service Software to prospective dealers, including CRM, Equity Mining, and Service Lane Solutions, as well as digital marketing advertising solutions including social media, SEM, and SEO. I also prospected dealers and active stores for new business and liaised with OEM area reps to prospect to upsell more products.Key Accomplishments:• Achieved a 91% retention rate by exceeding market penetration, revenue, and client retention expectations.• Grew YOY market share by 42% of Lexus and Toyota dealerships by supporting stores across the country via phone and in-person.

I designed and implemented all sales processes and training programs, including scripting, sales coaching, sales methodology, and the development of dealership employees to empower them for better individual results and growth. I customized content for each dealership by implementing best practices and training new managers on how to be leaders in a dealership.Key Accomplishments:• Identified the need for skills improvement and delivered practical training and mentoring to staff with a keen focus on improving overall staff performance and efficiency.• Increased sales by 40% and lowered dealership turnover by more than 70% by coaching dealerships and their management teams.

I delivered strategic assistance to the leadership team and worked collaboratively with the general managers of the four dealerships in sales, reporting, marketing, processes, technology, equipment, and training. I established a sales and service business development center including training, setup, and all logistics while leading a 25-person centralized BDC with three managers. I served as GSM of the Used Car Store and developed a department to control several websites, 3rd party sites, Google AdWords, social media, and all digital graphics in 2016.Key Accomplishments:• Increased net profit by 20% by establishing a centralized BDC for sales and service across four dealerships.• Increased ROI on digital marketing by 81% by creating an in-house SEO digital marketing department.• Enhanced monthly gross profit of flagship store by $1 million by developing and executing digital strategies using analytics to evaluate performance, trends, and insights.• Sold over 700 cars monthly between four dealerships.• Served as GSM and eventually GM of Stokes Used Car Center