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Dave Baldwin Email & Phone Number
VP - SFC (Salesforce Consulting)
at
iLink Digital
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
VP - SFC (Salesforce Consulting)
Location
Summit, New Jersey, United States
Who is Dave Baldwin? Overview
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Quick answer
Dave Baldwin is listed as VP - SFC (Salesforce Consulting) at iLink Digital, based in Summit, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for Dave Baldwin.
Dave Baldwin previously worked as Senior Director & Head of Customer Success, US Commercial Technology Solutions at Iqvia and Director, Enterprise Customer Success at Salesforce. Dave Baldwin holds Associates from Community College Of Morris.
Company email context
Email format at iLink Digital
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iLink Digital
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Profile bio
About Dave Baldwin
I have a deep background in strategic planning, operations, and technology enablement, with a particular focus on SaaS applications and data management. My experience includes leading high-impact projects, managing substantial portfolios, and implementing global solutions, particularly with Salesforce.com.I’m now looking to join a company with a significant presence where I can make a meaningful impact. While I appreciate the challenges and growth offered by large organizations, I’ve found that very big, global enterprises can limit the visibility and engagement I’m seeking. I’m interested in opportunities with organizations that are large enough to provide meaningful challenges and growth but not so vast that individual contributions are overlooked.I’m open to various roles, particularly senior positions like VP, SVP, Chief Strategy Officer, or Chief Operating Officer, where I can focus on high-level strategy, business transformation, and tech innovation. Consultancy or advisory roles also appeal to me, given my broad industry experience and leadership skills. Ultimately, what matters most is being part of a team of people I respect. Whether in an executive role, player/coach position, or something else, the chance to work with a great team and make a real impact is what truly motivates me
Current workplace
Dave Baldwin's current company
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8 roles · 19 years
Dave Baldwin work experience
A career timeline built from the work history available for this profile.
Senior Director & Head Of Customer Success, Us Commercial Technology Solutions
- Led the Customer Success (CS) team, overseeing resource allocation and financial modeling for a large portfolio of Healthcare and Life Sciences (HLS) clients utilizing SaaS CRM solutions.
- Designed and implemented the Global Enterprise Success Model (GESM), facilitating the expansion of Customer Success technologies across diverse global markets.
- Revamped data-driven Global Customer Quarterly Business Reviews (QBRs), incorporating industry-leading KPI metrics and benchmarking to enhance performance tracking and strategic insights
2022 - 2024
~2 yrs
Director, Enterprise Customer Success
Managed a portfolio of enterprise customers across the Manufacturing, Logistics, and Med-Device sectors, with a focus on upselling, cross-selling, customer retention, and improving CSAT, NPS, and overall customer health KPIs. Key accomplishment: Spearheaded a transformation program for a Fortune 40 global manufacturing company, successfully aligning 5.
Nov 2017 - Mar 2022
Director, Head Of Global Salesforce Coe
- Represented the global Salesforce practice in pre- and post-sales engagements.
- Assessed customer needs quarterly, optimized team coverage, and refined portfolio strategies.
- Collaborated with internal teams (Sales, Support, Client Partners) to optimize GTM strategies and programs.
Oct 2016 - Oct 2017
East Division Strategy Lead, Salesforce.Com
- Designed, negotiated, sold and delivered innovative strategic programs across industries.
- Designed and led Siebel/ SF Contact Center transformation for a Fortune T30 (Most Innovative) financial services customer, including facilitating large (50-70 pp) workshops to align teams throughout engagement.
- Developed process improvement strategy programs for tech leader in medical roboticss, providing everything from updated device inventory and logistics tracking, through dynamic “kitting” based on hospital system usage.
Nov 2014 - Oct 2016
Head Of Us Crm Strategy; Salesforce.Com
Accenture Cloud First (Formerly, Cloud Sherpas
- Directed Strategic Services, overseeing pre-sales support, current customer BD, and team leadership.
- Grew current customer revenue by 15% in a 6-month period.
- Provided customers with strategy level engagements to assist in the transformation of their organizations.
2013 - 2014
~1 yr
Senior Director Of Operations And Service Delivery Life Sciences
- Led the migration of a legacy ASP.NET platform to a SaaS CRM model for Top 20 Pharma/Bio-Pharm clients.
- Designed and launched “Insite-Integrity,” a subscription service offering a comprehensive view of KOLs/HCPs, including data on education, clinical trials, publications, and sanctions.
- Established a 30-person IR Global Services center in Manila within 90 days, specializing in KOL/HCP data management.
- Implemented and managed Salesforce.com for the Insite division, boosting revenue tracking by 50%
2007 - 2013
~6 yrs
Additional Experience
AVAYA INC, CRM/PRM Business Leader Designed and implemented GTM strategy and technology changes for internal and channels sales (approx. 22k users.) HCL TECHNOLOGIES, Formerly C3i, Director of Call Center Operations J&J Led 80+ FTE delivering global call center, and CRM managed services for 7500 sales reps in HLS.ORACLE CORPORATION Customer Delivery.
Jan 2007 - Jan 2007
2 education records
Dave Baldwin education
Associates
Community College Of Morris
Certificate, Technical Support
The Chubb Institute
FAQ
Frequently asked questions about Dave Baldwin
Quick answers generated from the profile data available on this page.
What company does Dave Baldwin work for?
Dave Baldwin works for iLink Digital.
What is Dave Baldwin's role at iLink Digital?
Dave Baldwin is listed as VP - SFC (Salesforce Consulting) at iLink Digital.
Where is Dave Baldwin based?
Dave Baldwin is based in Summit, New Jersey, United States while working with iLink Digital.
What companies has Dave Baldwin worked for?
Dave Baldwin has worked for Ilink Digital, Iqvia, Salesforce, Tata Consultancy Services, and Appirio.
How can I contact Dave Baldwin?
You can use AeroLeads to view verified contact signals for Dave Baldwin at iLink Digital, including work email, phone, and LinkedIn data when available.
What schools did Dave Baldwin attend?
Dave Baldwin holds Associates from Community College Of Morris.
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