Dave Baldwin Email and Phone Number
I have a deep background in strategic planning, operations, and technology enablement, with a particular focus on SaaS applications and data management. My experience includes leading high-impact projects, managing substantial portfolios, and implementing global solutions, particularly with Salesforce.com.I’m now looking to join a company with a significant presence where I can make a meaningful impact. While I appreciate the challenges and growth offered by large organizations, I’ve found that very big, global enterprises can limit the visibility and engagement I’m seeking. I’m interested in opportunities with organizations that are large enough to provide meaningful challenges and growth but not so vast that individual contributions are overlooked.I’m open to various roles, particularly senior positions like VP, SVP, Chief Strategy Officer, or Chief Operating Officer, where I can focus on high-level strategy, business transformation, and tech innovation. Consultancy or advisory roles also appeal to me, given my broad industry experience and leadership skills. Ultimately, what matters most is being part of a team of people I respect. Whether in an executive role, player/coach position, or something else, the chance to work with a great team and make a real impact is what truly motivates me
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Vp - Sfc (Salesforce Consulting)Ilink DigitalSummit, Nj, Us -
Senior Director & Head Of Customer Success, Us Commercial Technology SolutionsIqvia 2022 - 2024Durham, North Carolina, UsLed the Customer Success (CS) team, overseeing resource allocation and financial modeling for a large portfolio of Healthcare and Life Sciences (HLS) clients utilizing SaaS CRM solutions.• Designed and implemented the Global Enterprise Success Model (GESM), facilitating the expansion of Customer Success technologies across diverse global markets.• Revamped data-driven Global Customer Quarterly Business Reviews (QBRs), incorporating industry-leading KPI metrics and benchmarking to enhance performance tracking and strategic insights -
Director, Enterprise Customer SuccessSalesforce Nov 2017 - Mar 2022San Francisco, California, UsManaged a portfolio of enterprise customers across the Manufacturing, Logistics, and Med-Device sectors, with a focus on upselling, cross-selling, customer retention, and improving CSAT, NPS, and overall customer health KPIs. Key accomplishment: Spearheaded a transformation program for a Fortune 40 global manufacturing company, successfully aligning 5 business units across 19 Salesforce orgs -
Director, Head Of Global Salesforce CoeTata Consultancy Services Oct 2016 - Oct 2017Mumbai, Maharashtra, InRepresented the global Salesforce practice in pre- and post-sales engagements.• Assessed customer needs quarterly, optimized team coverage, and refined portfolio strategies.• Collaborated with internal teams (Sales, Support, Client Partners) to optimize GTM strategies and programs. -
East Division Strategy Lead, Salesforce.ComAppirio Nov 2014 - Oct 2016Indianapolis, In, UsDesigned, negotiated, sold and delivered innovative strategic programs across industries.• Designed and led Siebel/ SF Contact Center transformation for a Fortune T30 (Most Innovative) financial services customer, including facilitating large (50-70 pp) workshops to align teams throughout engagement.• Developed process improvement strategy programs for tech leader in medical roboticss, providing everything from updated device inventory and logistics tracking, through dynamic “kitting” based on hospital system usage. -
Head Of Us Crm Strategy; Salesforce.ComAccenture Cloud First (Formerly, Cloud Sherpas 2013 - 2014Directed Strategic Services, overseeing pre-sales support, current customer BD, and team leadership.• Grew current customer revenue by 15% in a 6-month period.• Provided customers with strategy level engagements to assist in the transformation of their organizations.
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Senior Director Of Operations And Service Delivery Life SciencesIqvia 2007 - 2013Durham, North Carolina, Us• Led the migration of a legacy ASP.NET platform to a SaaS CRM model for Top 20 Pharma/Bio-Pharm clients.• Designed and launched “Insite-Integrity,” a subscription service offering a comprehensive view of KOLs/HCPs, including data on education, clinical trials, publications, and sanctions.• Established a 30-person IR Global Services center in Manila within 90 days, specializing in KOL/HCP data management.• Implemented and managed Salesforce.com for the Insite division, boosting revenue tracking by 50% -
Additional Experience- Jan 2007 - Jan 2007AVAYA INC, CRM/PRM Business Leader Designed and implemented GTM strategy and technology changes for internal and channels sales (approx. 22k users.) HCL TECHNOLOGIES, Formerly C3i, Director of Call Center Operations J&J Led 80+ FTE delivering global call center, and CRM managed services for 7500 sales reps in HLS.ORACLE CORPORATION Customer Delivery Manager, Siebel Pharma Managed CRM support offerings (T1,T2) for top pharma and bio-pharm companiesNOVARTIS, Technical Field Force SFA Support Application and hardware support for more than 2000 field force sales reps.
Dave Baldwin Education Details
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Community College Of MorrisAssociates -
The Chubb InstituteTechnical Support
Frequently Asked Questions about Dave Baldwin
What company does Dave Baldwin work for?
Dave Baldwin works for Ilink Digital
What is Dave Baldwin's role at the current company?
Dave Baldwin's current role is VP - SFC (Salesforce Consulting).
What schools did Dave Baldwin attend?
Dave Baldwin attended Community College Of Morris, The Chubb Institute.
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