Public Safety Technology Support Specialist
CurrentSupport Public Safety Department's core applications, which include Computer Aided Dispatch and Records Management System (CAD/RMS) along with other various applications.Maintain, monitor and ensure the integrity of key applications.Conducting end user set-up, adding and deleting users, password management, carrying out routine system maintenance, system upgrades, file updates, interfaces, etc.Provide advanced technical support and management of desktops, laptops and MDC systems, including peripherals (Printers, Scanners, etc.). Troubleshoots and configures 4/5G cellular, Wi-Fi connectivity to MDC's, and GPS connectivity. Act as a liaison with other technical support staff, vendors and employees as needed. Provides support regarding software problems, updates, fixes, new releases, and change requests.Interfaces and coordinates with service providers and vendors, including supervising work of vendor support personnel and contractors. Determines system requirements and makes recommendations for projects, system performance, future growth and expansions.Actively monitor change requests, project queues, and group ticketing system to document work and facilitate communications with end users, project managers, and all key players. Create and maintain detailed technical documentation.