• Manager and business owner of Charlie's analytics organization.• Support the development, rollout, ongoing functionality, and continuous improvement of analytics tools and related infrastructure.• Train and mentor analysts and end users.

• Managed the implementation of the Embright Care Integration Network’s digital health platform, including implementation of multiple data exchange interfaces and feeds from multiple vendors, partners, and provider organizations.• Collaborated with care managers and other stakeholders to understand their business needs and design novel approaches to leverage electronic health records, claims, and other data to support population health programs and deliver an exceptional member experience while lowering costs and improving the quality of care for over 100,000 members.• Developed dashboards and reporting packages customized for various audiences. Identified and defined key performance indicators and created plans for tracking and measuring the impact of interventions.

• Analytics program manager and subject matter expert for all things Tableau. • Establish and enforce analytics best practices and the optimization of KPWA's reporting abilities.• Conduct hands-on and group training and lead Tableau User Group sessions. • Perform ad-hoc reporting and analysis for senior leadership.

• Provided guidance, enablement, and analytic assistance to Finance and the rest of Tableau to see and understand their data. • Developed and tracked key performance indicators and metrics to enhance understanding of the business and improve strategic decision making. • Creatively explored data sources to reveal new stories about how to characterize and interpret the state of the business, and how to develop new systems and offerings to support Executive leadership.

• Collection, analysis, and reporting of operations-related data.• Definition, development and tracking of key performance indicators to give VP and C-level leadership enhanced understanding of the business to improve strategic decision making and influence business decisions with data.

• Supported Rhythm of Business projects, initiatives, and activities for the Global Foundation Services org to increase the accuracy, transparency, and efficiency of GFS business intelligence and reporting by reducing redundant efforts, enhancing the quality of data collected, and increasing accountability.

• Supervised day-to-day technical operations of client services, record screening and QA teams. • Maximized production efficiency and effectiveness through continual internal process improvements, feature enhancements and new product offerings to bring value to customers.

• Managed contractual compliance between multiple Microsoft product groups (including Windows Live Mobile, Hotmail, Messenger, Search, and Windows Live ID) and top-tier partners for the Partner Operations Management team and its dependencies in American, European, and APAC markets.